Senior UX Researcher

Amazon Software Builder Experience (ASBX) is looking to bring on a UX researcher to do foundational research to identify GenAI product/feature opportunities for software builders at Amazon. This person should be excited about working in nascent technologies and ambiguous problem spaces.

Amazon is radically rethinking how to improve the experiences for all of its software builders. In early 2022, we brought existing and nascent teams under a new banner, ASBX, with a mission to modernize our processes and tools so software builders of all types can focus on innovating, rather than waste time wrestling with outdated and obtuse mechanisms.

Currently we are beginning work to improve both the technical and UX-centric aspects of our builder experiences in the following areas:

1. The full code pipeline from authoring and deployment to governance and testing;
2. Automating tasks where humans can be removed;
3. Monitoring issues at the micro- and macro-levels, and giving users streamlined means to reduce mitigation time;
4. Alerting builders to incidents with valuable insights to determine where attention is required at any time and in any place;
5. Building out an entirely new task management system giving individual users the ability to know what to work on and leadership the have visibility into team velocity;
6. Implementing new work orchestration tools to help all Amazonians find the right teams to do any kind of work across our full portfolio;
7. Instituting a new, scalable set of tools to gain operational insight into how all Amazon services are functioning and knowledgeable recommendations on ways to improve;
8. Revitalizing our training, documentation, wiki, Q&A, and video tools to let domain experts across the company help other Amazonians discover the knowledge they need to innovate more easily on behalf of their customers.

Key job responsibilities

• Be a UX Researcher for projects that touch numerous aspects of the Amazon software builder experience related to our emerging work with Generative AI.
• Run end to end UX research (i.e., user interviews, remote usability testing, surveys, card sort, tree tests, etc) with a particular focus on customer experience improvements.
• Create scalable and repeatable process and technical solutions to allow UX Research to scale.
• Select, consult with, and manage research projects with vendors (i.e. assessing proposals, budget considerations, contracts, etc).
• Work from high-level requirements and ask the right questions to gather all relevant information to guide research approach.
• Collaborate with other insights teams such as UX Researchers in the team representing other organizations and products, Data Scientists, members of the Builder Insights team to align research findings and recommendations to stakeholders.
• Drive research for existing experiences while also identifying opportunities for future product development.
• Stay current on emerging research, industry, and technology trends.
• Collaborate on and present work to a range of stakeholders - executives, engineers, product managers, business leaders, UX and visual designers, and other researchers.

A day in the life

You'll meet with product, design, and engineering stakeholders to cover areas for research investigation (both generative for new ideas and to validate approaches to design execution), review documents and attend team meetings with leadership to ensure insights from research are applied to our development processes, and share them with the UX team for cross-organizational improvements on shared workflows across our suite of tools.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Minimum Qualifications

• 5+ years of experience with UX research, including formative, generative and evaluative methodological approaches across all product lifecycle stages (e.g., strategy, design, development).
• Mixed method experience, including qualitative and quantitative research.
• Portfolio demonstrating past work experience and deliverables (e.g., study plans, journey maps, reports, etc.).
• BS in HCDE, Human Factors, Cognitive Psychology or related discipline.
• MS or Ph.D. in Human Factors, HCDE, Cognitive Psychology or similar.
• Experience with Generative AI.
• Quantitative research skills, including experience with cluster analysis, MaxDiff, surveys and behavioral telemetry.
• Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
• An unfailing passion and capacity to advocate on behalf of our users.
• Experience working in a highly agile/scrum environment.
• User research or other experience from a technical field, such as software development, systems management or similar.
• The ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.