Tyto- is looking for a
Senior Unified Communications (UC) Engineer to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise- Unified Communications solution across all CONUS locations.
This position handles the planning, deployment, configuration, maintenance, and troubleshooting of the Microsoft Teams Phone System, ensuring seamless communication and collaboration.
Responsibilities- Plan and installation of Microsoft Teams-based UC solutions.
- Assist with coordinating project team members and developing schedules and individual responsibilities
- Assisting with risk assessments for projects
- Create/update the documentation about the implementation and configuration
- Setting up and managing call queues, auto attendants, and other telephony features
- Configuring and managing MS Teams for different devices, including desktop phones, mobile apps, and meeting room devices.
- Diagnosing and resolving issues related to MS Teams including call quality problems, call routing issues, and device connectivity problems.
- Providing technical support to end-users and IT staff on MS Teams usage and troubleshooting.
- Engineering support during deployment- design and deployment of architecture,
- ensuring that all systems are integrated
- Troubleshooting issues during testing
- Managing the Windows Domain environment,
- Oversee backup systems
- Managing log collection for systems
- Manage and support the Microsoft Domain environment for Legacy and VoIP telephony systems ensuring its functionality, security, and overall performance.
- Oversee and maintain call recording systems, ensuring they are properly configured and operational.
- Other Duties as Assigned
Required:- Strong understanding of VoIP telecommunications environments
- Strong understanding of Microsoft Teams-based solutions, including Direct Routing, PSTN connectivity, and call queues.
- Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services.
- Experience troubleshooting telecommunications solutions using test instruments and monitoring and diagnostic programs.
- Experience preparing telecommunications equipment for installation by testing, calibrating, or modifying equipment as required.
- Architecture and technical support documentation skills
- Good communication skills
- BS or equivalent experience with telecommunications services.
- At least (7) years of experience on VOIP projects.
Primary Product Knowledge: Microsoft Admin Center, Entra, Intune, Teams Admin Center, Power BI, PowerShell; Avaya Aura Messaging, Communication Manager, System Manager, Session manager; Cisco, Sangoma, DHCP, Avaya Certificates, Linux OS, NAS Storage Systems, Operation Manager (OpMgr), Eventlog Analyzer, Syslog, Backup Systems, VMWare Vcenter
Location:- Must be willing to work at customer site in Washington DC.
- Must be willing to travel to CONUS locations one week a month.
Clearance: Fully adjudicated Top Secret with SCI Eligibility
Benefits:- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave