Tyto- is looking for a
Unified Communications (UC) Engineer to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise- Unified Communications solution across all CONUS locations.
This position handles the planning, deployment, configuration, maintenance, and troubleshooting of the Microsoft Teams Phone System, ensuring seamless communication and collaboration.
Responsibilities - Plan and installation of Microsoft Teams-based UC solutions.
- Assist with coordinating project team members and developing schedules and individual responsibilities
- Assisting with risk assessments for projects
- Create/update the documentation about the implementation and configuration
- Setting up and managing call queues, auto attendants, and other telephony features
- Configuring and managing MS Teams for different devices, including desktop phones, mobile apps, and meeting room devices.
- Diagnosing and resolving issues related to MS Teams including call quality problems, call routing issues, and device connectivity problems.
- Providing technical support to end-users and IT staff on MS Teams usage and troubleshooting.
- Engineering support during deployment- design and deployment of architecture,
- ensuring that all systems are integrated
- Troubleshooting issues during testing
- Managing the Windows Domain environment,
- Oversee backup systems
- Managing log collection for systems
- Manage and support the Microsoft Domain environment for Legacy and VoIP telephony systems ensuring its functionality, security, and overall performance.
- Oversee and maintain call recording systems, ensuring they are properly configured and operational.
- Other Duties as Assigned
Required: - Strong understanding of VoIP telecommunications environments
- Strong understanding of Microsoft Teams-based solutions, including Direct Routing, PSTN connectivity, and call queues.
- Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services.
- Experience troubleshooting telecommunications solutions using test instruments and monitoring and diagnostic programs.
- Experience preparing telecommunications equipment for installation by testing, calibrating, or modifying equipment as required.
- Architecture and technical support documentation skills
- Good communication skills
- BS or equivalent experience with telecommunications services.
- At least (7) years of experience on VOIP projects.
Primary Product Knowledge: Microsoft Admin Center, Entra, Intune, Teams Admin Center, Power BI, PowerShell; Avaya Aura Messaging, Communication Manager, System Manager, Session manager; Cisco, Sangoma, DHCP, Avaya Certificates, Linux OS, NAS Storage Systems, Operation Manager (OpMgr), Eventlog Analyzer, Syslog, Backup Systems, VMWare Vcenter
Location: - Must be willing to work at customer site in Washington DC.
- Must be willing to travel to CONUS locations at one to two weeks a month.
Clearance: Fully adjudicated Top Secret with SCI Eligibility
Compensation: - Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits: - Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.
At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join ?
Tyto Athene is an Equal Opportunity Employer and fully complies with all EEOC regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.