Hi all,
Role: Senior Technical support Engineer
Location: Irvine, Ca
Duration: Long Term
Knowledge, Skills, and/or Abilities You Need To Have:
4-7+ years in technical support, solutions engineering, or a similar customer-facing technical role
Deep experience with relevant stack: SaaS platforms, APIs, databases, scripting (e.g., Python/Shell), cloud services (AWS, Azure), or networking
Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure
Strong understanding of web technologies, integrations, or system architecture
Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases
Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills; with a customer-first mindset.
Ability to prioritize user requests effectively and manage user expectations.
Ability to balance attention to detail with expeditious execution in a fast-paced environment working.
Passion for driving exceptional customer experience.
Ability to work through ambiguity and thrive in a rapidly changing business environment.
Strong analytical and problem-solving skills.
High school diploma (or equivalent) required. Secondary degree preferred.
Experience working with Webservers and Databases - Apache, IIS, MySQL, MSSQL and PostgreSQL
Strong knowledge of Application Protocols - DNS, HTTP, HTTPS (SSL), FTP
Basic understanding or experience working on Linux environments
General understanding of technologies on Apis webservice: JSON, REST, OAuth,
Flexibility working some weekends and later hours to help fulfill a 24x7 business
Passion for providing exemplary customer service, strong customer focus
Eager to learn new technologies
Good verbal and written professional communication, fluent in English.
Self-motivated and proactive in performing duties
Attention to detail