Senior Technical Support Engineer

Cleveland, Ohio

Arrow International
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Job Type

Full-time

Description

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

Primary Roles and Responsibilities
  • Administer gaming servers
  • Manage automation of software deployment to gaming servers
  • Setup and administer SQL backups
  • Testing and deploying of operating system and software patches
  • Maintenance of documentation and training materials
  • Assist the technical assistance center
  • Administer internal development and QA servers and equipment
  • Training of manufacturing teams on installation processes
Requirements

Experience and Education
  • Minimum of associate's degree in computer engineering and Networking or related training
  • Strong knowledge and experience of Microsoft and Linux administration
  • Experience with Powershell scripting
  • Experience with ConnectWise Suite of tools
  • Experience with SSO integrations and other Security operations
  • Strong team-oriented interpersonal and communication skills
  • Strong analytical problem-solving skills
  • Time management and task prioritization skills
Preferred Experience
  • Experience with administering Microsoft SQL Server
  • Computer networking experience
  • Confluence and Jira suite of tools from Atlassian
  • TeamViewer
PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
  • The noise level in the work environment is low.
  • May be required to sit for long and/or extended periods of time.
Date Posted: 07 April 2025
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