Senior System Engineer

Senior System Engineer requires: Cisco Unified Contact Center Express (UCCX): 5+ years of experience Cisco Unified Communications Manager (CUCM): 5+ years of experience Cisco Unity Connection (CUC): 5+ years of experience Proven experience in designing and implementing Cisco telephony solutions. Strong problem-solving skills and the ability to work independently. Excellent communication and interpersonal skills. Ability to train and mentor team members effectively. Senior System Engineer duties: o Design and implement solutions for Cisco Unified Contact Center Express (UCCX) to meet enhanced call routing and call center functional requirements. o Provide Level 2 and 3 technical support for UCCX, CUCM, and CUC. o Develop process design and service design package documentation. o Conduct training sessions and knowledge transfer to Telephony Services staff. o Collaborate with team members to ensure seamless integration and operation of telephony systems. o Troubleshoot and resolve complex technical issues related to UCCX, CUCM, and CUC. o Stay updated with the latest industry trends and technologies to enhance service delivery.