Job Type: Contract- W2
Contract Duration: 12 months
Work Schedule: Hybrid
Required Qualifications:
- Associate's degree or industry certification in an applicable IT field, in addition to four years applicable experience in the design/administration/support of one or more platforms; or a Bachelor's degree in an IT field, in addition to two years applicable experience in the design/administration/support of one or more platforms; or five years equivalent in depth experience in the above related areas.
- Expertise in device connectivity to include serial, USB, and Network topologies. RFID experience a plus.
- Expertise in hardware firmware configuration. Knowledge and use of Tera Term and writing scripts in PowerShell required.
- Will have thorough understanding of peripheral devices, connectivity, and desk top based technology, utilizing network systems related to enterprise view.
- Knowledge of multiple systems (operating/integration/architecture) and programming languages/methodologies.
- Previous airline experience is ideal.
Job Responsibilities:
- Primary role to certify and support hardware peripheral devices in Enterprise environment. Responsible for the evaluation, testing, certification, documentation, implementation, and support of hardware platforms.
- Remote diagnostic problem solving and resolution.
- Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming.
- Certify and implement driver updates, upgrades, and/or changes into the environment.
- Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning.
- Understand technical/business requirements gathered from the business units.
- Analyze, design, and document peripheral devices/platforms/systems to meet enterprise requirements.
- Certify, configure, document, install, maintain, test, and troubleshoot hardware systems.
- Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership.
- Provide technical support, as needed, to the enterprise.