Senior Systems Engineer - Managed Service Provider Industry
Columbia, MD Full-Time Hybrid
About Us:
We're a fast-growing, award-winning Managed Services Provider (MSP) based in Columbia, MD, delivering cutting-edge IT solutions across cloud computing, cybersecurity, and fully managed IT services. Our team is passionate about innovation, continuous learning, and providing exceptional service. We've been recognized as a top workplace - and we're just getting started.
We're looking for a Senior Systems Engineer who thrives in a dynamic environment, loves solving complex problems, and is ready to play a key role in designing, supporting, and optimizing technology environments for a wide range of clients.
What You'll Do:
- Architect, deploy, and support advanced IT infrastructure solutions across server, network, and cloud platforms.
- Manage, monitor, and troubleshoot environments including Windows Servers, Active Directory, Office 365, Azure, VMware, Hyper-V, and firewall systems (Cisco, SonicWall, Fortinet).
- Serve as a technical lead for projects including migrations, cloud deployments, security initiatives, and network upgrades.
- Act as a senior escalation point for complex technical issues that Tier 1 and 2 engineers cannot resolve.
- Partner directly with clients to provide strategic technical advice and ensure their IT environments align with business goals.
What You Bring:
- Recent experience working in the Managed Service Provider (MSP) industry.
- 4+ years of experience in systems engineering
- Deep expertise with Microsoft ecosystems (Windows Server, AD, O365, Azure), virtualization platforms (VMware, Hyper-V), and core networking (DNS, DHCP, VPNs, LAN/WAN).
- Strong troubleshooting skills across hardware, software, networking, and cloud-based services.
- Excellent customer service, communication, and consulting skills - able to explain technical issues in plain English.
- Relevant certifications (e.g., Microsoft, Azure, VMware, Cisco) are highly preferred.
- Ability to juggle multiple priorities and projects in a fast-moving environment with minimal supervision.
Why You'll Love It Here:
- Performance bonuses
- Health, Dental, and Vision insurance
- 401(k) with company match
- Certification reimbursement + paid training programs
- Generous PTO, sick leave, and paid holidays
- A collaborative, supportive team environment that values your voice and ideas
- Clear career growth paths into solutions architecture, cybersecurity, and leadership roles