Senior System Engineer Cisco UCCX

Job Title: Senior System Engineer Cisco UCCX (State Government Project)
Location: Lansing, MI 2 Days Onsite Required (Hybrid)
Job Type: Contract
Experience Level: Mid-Senior
Experience Required: 7 Years
Education Required: Bachelors Degree
Industry: Information Technology and Services
Visa Sponsorship: Not Available
End Client: State of Michigan
Total Positions: 1

Job Summary
We are seeking a seasoned Senior System Engineer with hands-on experience in Cisco Unified Contact Center Express (UCCX), Unified Communications Manager (CUCM), and Unity Connection (CUC) to support a high-visibility project for a State of Michigan agency. The role includes designing, engineering, and implementing telephony solutions, providing expert-level technical support, and conducting knowledge transfer to internal teams.

Important: Submissions must follow a specific resume format outlined in the Job Insights section on the Reflik portal. Resumes not in the required format will not be considered.

Key Responsibilities
Design and implement solutions for Cisco UCCX, supporting advanced call routing and contact center functionality.

Provide Level 2 and Level 3 support for UCCX, CUCM, and CUC platforms.

Develop detailed documentation, including process designs and service design packages.

Conduct training sessions and perform knowledge transfer for internal Telephony Services teams.

Collaborate cross-functionally to ensure telephony systems are integrated and optimized.

Troubleshoot and resolve complex technical issues across voice infrastructure systems.

Stay current on emerging Cisco technologies to ensure optimal system design and support.

Required Technology Skill Set
Cisco Unified Contact Center Express (UCCX): 5+ years of experience

Cisco Unified Communications Manager (CUCM): 5+ years of experience

Cisco Unity Connection (CUC): 5+ years of experience

Qualifications
Minimum 7 years of experience in IT infrastructure, with a strong focus on Cisco voice solutions.

Bachelors degree in Information Technology, Computer Science, or related field.

Proven ability to design and implement enterprise-grade Cisco telephony systems.

Strong analytical and troubleshooting skills.

Excellent verbal and written communication abilities.

Experience mentoring and training technical team members.

Additional Notes
Location: Lansing, MI Candidate must be able to work onsite 2 days per week.

Visa Sponsorship: Not available Only candidates authorized to work in the U.S. without sponsorship will be considered.

Resume Submission Format: Strict adherence to the format outlined in the Reflik Job Insights section is required.

This is a unique opportunity to contribute to a state-level infrastructure initiative while leveraging your Cisco expertise in a collaborative, service-oriented environment.