We have a non-profit in Culver City seeking a Part-time IT Desktop Admin.
Ideal days onsite would be Monday-Thursday from 9am-4pm.
Pay is up to $40/hr
MUST be local to the LA Area and be able to be 100% ONSITE
NATURE OF WORK:
- Installation and troubleshoots laptops, desktops, software and /or networks (wireless, printing, switches, phones, etc.)
- Determines source of computer problems (hardware, software, user access, etc.) and makes necessary corrections and adjustments
- Assist with Microsoft 365 administration - Entra, SharePoint and Intune.
- Communicates ongoing and repetitive problems and/or equipment issues to Sr. System Administrator
- Supports staff with appropriate corrective and/or instructive action to ensure computing needs are met.
- Recommend and implements systems and procedures for the collection, compilation, and reporting of data.
- Responsible for updating tickets in the Service Desk ticketing application following all established procedures and protocols.
- Provides technical support, one on one training, and guidance to agency management and computer users.
Helpdesk Support
- Responsible for day-to-day technical support and timely resolution of end-users desktop related issues, incident tickets and optimal restoration solution
- Providing direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion
- Imaging, Installing, diagnosing, repairing, maintaining, and upgrading desktop, devices, equipment, software applications and operating system
- Support all hardware and software Add, Change, Move, Install, Imaging, Upgrade of desktops, printers, copiers, devices, equipment and ensure optimal performance of the end-user workstations
- Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems to help minimize end-users' downtime
- Manage service request tickets in the Helpdesk ticketing system and any issues are beyond the scope of the Desktop Support, escalate issues/problems to System Analyst/Sr. System Administrator and vendors as the case may be
- Performs general preventative and remedial maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Maintain knowledge and certifications necessary to support computer equipment and peripherals.
- Responsible for tracking hardware and software inventory
- Familiarize and assist end-users on basic software, hardware and peripheral device operation and use
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Responsible for setting up AV system including laptop, project, conference phone and Zoom conference call for events and meetings
- Perform basic printer/copier troubleshooting and maintenance
- Acquire and test information systems to verify functionality and compatibility with existing organizational hardware and software
- Perform basic troubleshooting of VOIP phones and phone connectivity
- Responsible for providing services on SANDIS application as Backup of SANDIS Administrator
- Assist with IT projects under supervision from senior team members
- Provide occasional off hours support for users and events
- Ability to frequently lift and carry hardware and supplies weighing up to 50 pounds.
- Other duties as assigned.
PREFERRED SKILLS AND TECHNOLOGY EXPERIENCE:
- Associates degree or commensurate experience; A+ Certification strong plus, BA strong plus
- 1-3 years of helpdesk relevant experience
- Hardware and software troubleshooting is required
- Skilled knowledge of desktops, laptops, printers and peripheral hardware components.
- Working knowledge of Windows 10 and 11 operating systems.
- Working Knowledge of M365 Suite and Windows Server
- Knowledge of the following software: Windows, Mac OS, Microsoft Office Suite (Word, Excel, Outlook), Adobe and other industry specific software solutions.
- Experience with mobile support a plus (Android/Apple)
- Experience A/V equipment
- Working knowledge TCP/IP, DNS, DHCP, etc.
- Ability to resolve issues without IT Manager's supervision.
- Strong written and verbal communication skills.
- Ability to independently identify, research and resolve IT problems utilizing personal knowledge as well as generic and other resources when necessary
- Personal drive and motivation to stay ahead of ever-changing IT learning curve
- Ability to successfully fulfill multiple requests in a timely and efficient manner
- Ability to work under time pressure while maintaining a positive attitude
- A+, Network+ and M365 Certifications are a plus.
- Reliable personal transportation and all necessary insurance to provide services.
- Ability to provide services on weekends, as necessary