Job Title: Senior System Administrator - MSP
Location: Columbia, MD (Onsite)
Salary: $80,000 - $100,000 (based on experience)
About the Opportunity
We're looking for a Senior System Administrator with strong experience in Microsoft environments, server management, and cloud operations. This is a high-impact role within a fast-paced Managed Services Provider where collaboration, technical excellence, and client relationships drive success. If you're someone who thrives on solving complex issues, enjoys working across cross-functional teams, and wants to grow in a supportive, tight-knit environment-this role is for you.
What You'll Be Doing
- Serve as a technical expert for Microsoft server and cloud-based environments.
- Design, deploy, and maintain server infrastructures (on-prem and cloud) for SMB clients.
- Troubleshoot and resolve escalated Tier 2 and 3 issues in both Windows and Office 365 ecosystems.
- Lead system upgrades, migrations, and complex deployments across client environments.
- Create transition plans and test strategies for infrastructure modernization efforts.
- Write and maintain technical documentation, including standard operating procedures and configurations.
- Collaborate with support, application, and training teams to enhance service delivery and client satisfaction.
- Mentor junior engineers, assist with technical escalations, and share best practices across the team.
- Own the incident lifecycle from escalation to resolution and provide proactive system monitoring and improvement.
Technical Requirements
- 5+ years of experience in IT support or systems engineering, preferably in an MSP setting.
- Strong expertise in Windows Server environments (2016, 2019, 2022), including Active Directory, DHCP, DNS, GPOs.
- Hands-on experience with Microsoft 365 and Azure cloud infrastructure.
- Familiarity with PowerShell scripting and task automation.
- Strong understanding of DNS, domain management, and file sharing technologies.
- Experience with Hyper-V and/or VMware hypervisors.
- Solid foundation in local networking technologies and general troubleshooting (LAN, switches, firewalls).
- Experience supporting and maintaining various line-of-business applications.
Preferred Qualifications
- Microsoft certifications (MCSA, MCSE, Azure Fundamentals or higher).
- Experience in database administration and support.
- Understanding of REST APIs and application performance monitoring.
- Knowledge of licensing structures for third-party and Microsoft apps.
- Background in MSP environments or client-facing technical roles is a strong plus.
Benefits
- 100% employer-paid Health, Dental, and Vision insurance
- Generous PTO and holiday schedule
- 401(k) with company match
- Certification reimbursement and career development support
- Bi-annual performance-based bonuses
- Ongoing technical training and education reimbursement
If you're looking for a role where your input is valued, your growth is supported, and your technical skills are put to meaningful use every day-apply today. We're a collaborative team solving real-world problems for businesses that rely on us to keep their infrastructure running smoothly.