We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have experience and knowledge with one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision). Specific experience with CRM and/or planning is a plus.
Key Responsibilities:
- Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows.
- Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs.
- Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
- Document all client interactions and solutions in our case tracking system.
- Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint.
- Work with other junior analysts with inquiries and case resolutions.
- Leverage AI tools to enhance support efficiency and effectiveness.
Qualifications :
- 2+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions.
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills, both written and verbal.
- Ability to work effectively in a remote, collaborative team environment.
- Experience with AI tools and technology is a plus.
- A proactive and positive attitude, with a willingness to learn and grow within the organization.