Senior Student Account Advisor

Senior Student Account Advisor

Regular

SA48624

full-time 40 hours weekly

Non-Exempt

$54,700 - $65,500/annually

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

Provides detailed and accurate administrative, accounting, collections, and customer service for Chapman University student accounts. Communicates clearly and concisely with all constituents. Manage all student third-party contracts, billing, compliance, and collections. Hybrid is an option.

• Research and resolve complex student account issues regarding payment plans, monthly billing statements, registration holds, registration drops and adds, and financial aid issues and coordinate resolution with students, parents, and other University departments
• Provide the Director and Assistant Director with service enhancement plans based on periodic customer feedback from both anecdotal and formal mechanisms, such as surveys concerning customer expectations, needs, and satisfaction.
• Clearly and concisely counsel students and parents on financial agreements with the University based on policy and professional judgment to ensure timely payment and follow-up on past-due accounts
• Clearly and concisely counsel students, parents, and constituents on University policies.
• Coordinate student account activity and account adjustments with other University departments.
• In conjunction with the Assistant Director and the Director, reviews and realigns policies, procedures, and workflow.
• Accurately calculate and process student refunds based on federal and University policy. Assist with approvals of refunds.
• Request stop payment on student refund checks as needed
• Ensure timely collection calls and follow-up
• Analyze student accounts to determine registration eligibility and update proper restriction codes in the system
• Update and maintain accurate payment and financial aid codes in the system
• Utilize ImageNow system as a tool in research account history
• Utilize PeopleSoft Campus Solutions system screens efficiently in analyzing student accounts
• Manage third-party agreements, compliance, billing, and collections from various entities.
• Assist in special projects, meetings, and training.
• Assist with audits as needed

• Bachelor's degree or equivalent combination of work experience and education.
• Two years accounts receivable and collections or equivalent experience.
• Clear and concise oral and written communication skills, problem-solving skills, and demonstrated ability to handle adverse situations with tact and diplomacy
• Good organizational skills and technical skills and ability to work under deadlines Ability to multitask in a fast-paced work environment and provide timely responses to requests for service.
• Strong customer service skills and demonstrated ability to work independently, take initiative, and exercise discretion and judgment on matters of significance, and ability to maintain the highest level of confidentiality.
• Strong team player with the ability to work in a diverse environment
• Proven experience in concisely gathering and analyzing data, reasoning logically, drawing valid conclusions, communicating those to others clearly and concisely, and making effective recommendations to management
• Sound interpersonal skills to relate compassionately with others yet with a sufficient detachment to communicate an understanding of issues, rules, procedures, and policies in a clear and concise manner
• Ability to prioritize duties and multitask when faced with interruptions, distractions, and fluctuating workload

• Experience working for a University or higher education setting
• Knowledge of state and federal financial aid programs
• Knowledge of VA in a higher education
• Knowledge of Chapman University policies and procedures
• Working Knowledge of PeopleSoft Campus Solutions

Chapman University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.

The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply. More information on diversity and inclusion at Chapman University can be found at

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.