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Senior Software Systems Engineer Apply locations DUNDEE, GBR time type Full time posted on Posted 2 Days Ago job requisition id R
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Senior Software Systems Engineer
Location: Dundee
Services Engineering is seeking a Senior Software Systems Engineer with a proven track record to join our established team. This role involves collaborating with key customers to enhance ATM field performance, focusing on critical KPIs such as availability and reliability. Additionally, the role ensures that service actions are reliable, accurate, and valuable; optimizing the dispatch of field services to meet customer needs effectively. The position significantly impacts our ability to meet business goals as we strive to be the best-in-class service provider.
Position Summary & Key Areas of Responsibility:
- Point of Contact: Lead service and operational improvement discussions while collaborating with customer-facing teams, account managers, regional Professional Services, leadership, and development teams to ensure seamless integration and communication.
- Technical Authority: Recognized as a leading expert within the business unit and NCR Atleos organization. Demonstrates comprehensive knowledge across technologies, processes, systems, and products.
- Diagnose and Resolve Issues: Efficiently diagnose and resolve issues within NCR Atleos products and third-party systems, applying a high level of understanding to relate new and evolving technologies to test design, development, and architecture.
- Innovative Solutions: Create innovative solutions to existing problems and as part of continual improvement to field services and NCR Atleos' products.
- Data Analytics: Use analytical and statistical approaches to provide insights into operational scenarios, characterizing various ATM environments to ensure effective resource use for impactful change and maximum return.
- Business Impact: Apply deep understanding of how technical contributions affect business outcomes.
- Risk Analysis and Action: Prioritize tasks, analyze risks, and take necessary actions to resolve product and system issues effectively.
- Customer Impact: Use advanced technical knowledge to assess the impact of discovered problems on customers.
BASIC QUALIFICATIONS:
- Bachelor's Degree in a technical and/or business discipline
- Experience in ATM software, hardware, or operations is advantageous.
- Excellent communication, presentation, and collaboration skills
- Ability to work effectively in a fast-paced, dynamic environment
- Strategic thinker with a focus on execution and results
- Self-motivated to identify improvement opportunities within services engineering
- Proficiency in Data Analytics & Visualization tools
PREFERRED QUALIFICATIONS:
- Strong understanding of ATM infrastructure from low-level devices to multi-vendor XFS applications
As an NCR Atleos employee, we provide several core benefits as standard, with options to select additional discounted voluntary benefits tailored to your lifestyle and family needs.
- Attractive Defined Pension Plan
- Career development and learning opportunities
- Medical insurance
- Dental insurance unum
- Life and Income protection insurance
- Illness and accident cover
- Health assessment
- Holiday buy
- Cycle to work
- Lifestyle discounts
- My gym discounts
- Employee assistance program (EAP)
- Health Screening
Offers of employment are conditional upon passing screening criteria applicable to the role.
EEO Statement
NCR Atleos is an equal-opportunity employer. We hire, train, promote, and pay associates based on qualifications, ability, and performance, without discrimination based on race, color, creed, religion, national origin, citizenship, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, disability, genetic information, medical condition, military or veteran status, or any other protected factor.
Statement to Third Party Agencies
We accept resumes only from agencies on our preferred supplier list. Please do not forward resumes to our ATS, employees, or facilities. We are not responsible for fees related to unsolicited resumes.