Living Our Values At our organization, we are guided by a strong foundation of values that shape our decisions and actions. We focus on fostering a culture where our values are put into practice, leading to meaningful benefits for our associates, shareholders, and the communities we serve.
Why Join Us - Career Growth: Unlock your potential with ample opportunities for leadership and personal development.
- Culture of Excellence: Join a collaborative team that values your ideas and promotes innovation.
- Competitive Benefits: Access a robust benefits package that supports your professional and personal needs.
Total Rewards We emphasize recognition of your contributions through a competitive compensation structure that includes base pay and performance-based rewards. Our comprehensive benefits package covers medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave.
A Day In The Life As a skilled Senior ServiceNow Engineer, you will enhance user experiences, optimize workflows, and identify low-code opportunities for both technical and business stakeholders. Leverage your expertise in process engineering to elevate the ServiceNow platform and ensure top-tier integration and functionality.
As a Senior ServiceNow Engineer, you will: - Enhance User Experience: Design and implement intuitive, user-centered workflows on the ServiceNow platform.
- Process Optimization: Use your process engineering skills to improve workflows for increased efficiency and effectiveness.
- Low-Code Solutions: Collaborate with stakeholders to discover and develop low-code opportunities that fulfill specific needs.
- Feedback and Adoption: Create feedback loops with end-users to gather insights and drive ServiceNow solution adoption across the organization.
- Training and Support: Train and support end-users to maintain a culture of continuous improvement and knowledge sharing.
- Best Practices: Stay updated with the latest releases and solutions, applying ITIL/ITSM best practices while prioritizing quality assurance and security.
- Team Support and Issue Resolution: Assist with troubleshooting production issues and manage your time effectively to meet deadlines.
What We Need From You - Required: Bachelor's Degree.
- Required: 8+ years of experience in a related field or a combination of education and experience.
- Required: 3+ years focused on ServiceNow UX design and developing user-friendly interfaces and workflows.
- Required: 5+ years of experience in delivering ServiceNow solutions aligned with business and customer objectives.
- Required: 8+ years of experience delivering IT solutions for business initiatives.
- Expertise in service catalog, knowledge base, and access management using ITIL/ITSM and IAM standards.
- Experience in delivering full ITSM Pro capabilities for employee efficiency and engagement.
- Proven track record of creating unified user-friendly experiences across various channels.
- Experience leveraging low-code and white-glove process engineering to achieve business outcomes.
- Proficient in automation and integrations, including Integration Hub and Automated Test Framework (ATF).
- Experience delivering solutions using Agile methodologies.
- Certified System Administrator is required; IT Service Management and Certified Application Developer certifications are preferred.
Physical and Environmental Requirements The physical demands for this role include daily analysis and interpretation of data, proficient communication, and remaining stationary for extended periods while accessing and inputting information. The role may also require moving around the office and occasionally lifting items up to 25 pounds.
Travel Requirements Occasional travel (10%) to other sites, including out-of-state locations, may be required for business purposes.
Join Us We are committed to providing equal employment opportunities and reasonable accommodations for individuals with disabilities. Individuals with disabilities are encouraged to contact us to request accommodations. We celebrate diversity and aim to create an inclusive environment for all associates.
We are looking for candidates legally authorized to work in the United States, without sponsorship.
HP125