Description The Digital Modernization Sector offers an exciting opportunity as a Senior ServiceNow Developer. This role supports the Global Solutions Management - Operations II (GSM-O II) contract at DISA, focusing on the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN). You'll join a team dedicated to transforming DISA's operational mission through innovation and delivering exceptional support to mission partners.
We have a hybrid work schedule that requires occasional onsite presence at Fort Meade, Scott AFB, or Hill AFB. A minimum of a Secret clearance is required for employment, along with obtaining a Security+ certification within 14 days of starting.
As a Senior ServiceNow Developer, you'll be tasked with configuring, developing, and maintaining our ServiceNow implementation. You will collaborate with both internal and external stakeholders to understand their needs and deliver high-impact digital transformation solutions that emphasize request fulfillment and automated workflows through ServiceNow's various modules including ITIL processes.
Primary Responsibilities - Lead the configuration and implementation of ServiceNow's ITSM, OMT, TSM, and TSOM modules.
- Develop and maintain Forms, Reports, Views, Workflows, Roles, and Groups.
- Enhance Dashboards and reporting functionalities, including automated scheduled reports.
- Integrate ServiceNow with various tools (e.g., Elastic, Netcool, Kafka).
- Coordinate and facilitate application and platform upgrades.
- Assist in designing and cataloging business process flows.
- Collaborate with the ServiceNow development team to deliver solutions that are aligned with business objectives.
- Engage in tasks to design and configure ServiceNow functions to meet operational requirements.
- Support business process re-engineering efforts to transition ticketing and order management capabilities into ServiceNow.
- Analyze unstructured and semi-structured customer data to enhance customer experience and improve network performance.
- Communicate with customers to address technical considerations and resolve issues.
- Develop, configure, and customize the ServiceNow platform per business requirements.
- Troubleshoot and resolve technical problems.
- Automate tasks to streamline processes.
- Design robust ServiceNow Applications and facilitate integration with additional platforms, utilizing Agile Scrum methodologies.
- Ensure effective project management and collaboration with engineers, developers, analysts, and other team members throughout the project lifecycle.
- Uphold documentation best practices throughout ServiceNow development.
- Engage with cross-functional teams to gather insights for ongoing business needs related to ServiceNow.
- Implement UI/UX enhancements based on feedback from internal and external teams into ServiceNow development.
- Follow established coding standards and contribute to technical code documentation.
- Assist with data migration as required.
- Integrate data from various sources into a unified CMDB, maintaining data quality and integrity.
- Mentor junior developers by providing guidance and support during projects.
Basic Qualifications - U.S. Citizenship is required.
- MUST obtain and maintain a security certification (e.g., Security+) that meets DOD 8570 IAT level II or higher within 14 days of hire.
- Active DoD Secret clearance is mandatory.
- Willingness to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT as needed for hybrid support.
- 12 - 15 years of relevant experience with a Bachelor's Degree, or 10 - 13 years with a Master's Degree. Additional years of experience may substitute for a degree.
- Minimum 6 years of experience in ServiceNow design, development, and support.
- Proven experience with ServiceNow upgrades.
- Strong customer service skills with a track record of multitasking and prioritizing in fast-paced environments.
- Excellent communication skills for effective collaboration with virtual teams and managing customer briefs.
- Demonstrated adaptability to quickly changing technologies.
- Desire and ability to mentor junior developers.
Preferred Qualifications - ServiceNow Certified Application Developer.
- Familiarity with Agile development methodologies.
- Experience with ServiceNow applications such as TSM, TNI, and OMT.
- Experience with tools like JIRA, Git, and Confluence.
- Understanding of ITIL principles, preferably with certification.
- Cloud experience with AWS and ServiceNow certifications.
- Technical background in System Engineering, Computer Science, Information Systems, or related fields.
- Experience with large software systems and hardware integration.
- Familiarity working with diverse technical development teams.
- Experience with legacy application migration.
- Knowledge of test automation, continuous integration, and continuous deployment methodologies.
- Experience with Scrum or Kanban for enhancing support team performance.
- Understanding of DevOps/DevSecOps and CI/CD practices.
Onsite locations include: Fort Meade, Scott AFB, Hill AFB.
Pay Range: $126,100.00 - $227,950.00
The pay range provided is a general guideline and not an assurance of compensation. Actual salary is influenced by job responsibilities, experience, education, skills, and internal equity.