What You'll Do:- Provide first-line technical support to employees, including senior and executive leadership, ensuring quick resolution of IT issues and frictionless IT experience
- Troubleshoot hardware, software, and network issues on laptops, mobile devices, and office equipment
- Setup and support conference rooms, video conferencing and executive meetings to ensure smooth technology operations
- Provide AV support for local office events
- Maintain IT assets and inventory, including shipping and receiving of devices to ensure stock levels remain adequate
- Install, update and configure software applications as needed
- Document issues, solutions and troubleshooting steps in our ticketing system and knowledgebase
- Assist with onboarding and offboarding of employees
- Collaborate with other IT teams to escalate and resolve complex issues
- Coordinate with third party vendors when required for onsite interventions (Lenovo, Nesevo, Office projects)
- Collaborate with Internal IT teams and Workplace to provide support on local office projects and events
- Respect our IT processes and standards
Who You Are:- 5+ yearsof experience in an onsite IT support or service desk role
- Knowledge of IT ticketing system and common IT procedures
- Experience with device lifecycle management; Stock / Asset management
- Experience managing and supporting AV and video conference systems; meeting rooms and events; Zoom
- Strong troubleshooting skills with Windows, macOS, Microsoft 365
- Familiarity with ServiceNow, JIRA and Confluence preferred
- Good knowledge and experience of macOS within a Windows environment (Microsoft Intune, Azure Active Directory, Printers)
- Good knowledge and experience of mobile phones and system configurations (email settings, application installs)
- Experience supporting Business Leadership and high-profile users
- Experience supporting R&D / Engineers
- Strong organizational and multitasking skills with a proactive, customer-focused mindset
- Strong Communication & Professionalism
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application.
Who We Are: Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world's marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us: At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.
For employees based in the US, certain roles at Criteo are eligible for additional rewards, including quarterly or annual bonus and restricted stock units. US-based employees receive access to healthcare, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, family forming and wellness benefits, Flexible Work financial support, learning opportunities, and a robust annual leave plan including volunteer time off and summer vacation days.
The US base salary pay range for this position per year is:
$74,480-$93,100