Senior Service Desk Analyst

Job Description

A client of Insight Globals is looking for a Service Desk Analyst to provide support for incident resolution and requests reported to the service desk. Responsibilities include assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or hardware components. You will be responsible for collecting info through customer conversation, accessing support tools, and additional support staff if needed. Problems beyond the scope of your liability or responsibility are resolved by engaging in a timely manner other resources within Swisher. pay range 25-27/hr

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . The EEOC "Know Your Rights" Poster is available here .

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Skills and Requirements

3+ years experience supporting end user computing and networking services

3+ years of service desk experience

Microsoft Office 365

Active Directory

iOS support (mobile + MacBooks)basic stuff

OS/App deployment tools and end point management technology null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .