Property Management company based in Manhattan is looking for a highly skilled, experienced, hands-on, energetic and detail-oriented Senior Resident Manager for its flagship location; a luxurious, high-traffic and fully occupied residential property of 1100 + units.
The successful candidate must have a successful track record of managing a large team of on-site employees, driving results, working effectively and efficiently with employees and vendors, be proficient in problem solving, and interacting with property residents always providing luxury, class-A service.
Strong organization, communication (written and verbal), and excellent computer skills are a must.
This role offers an on-site unit for the incumbent in which to live.
Duties and responsibilities include, but are not limited, to the following:
Team Management
- Hire, train, and supervise large teams for Concierge, maintenance, porters, security and 3rd party contractors as needed.
- Process property payroll.
- Responsible for performance management, including union management employees, compliance with all policies and procedures and training of all direct reports.
- Organize, monitor and assess the workflow of all supervised staff.
- Assure that staffing aligns to agreed qualifications
- Ensure proper staffing levels are within budget.
- Lead by example, coach and drive team performance to the highest standards of service, maintenance response time and resolution.
- Lead, manage, and coordinate with the Maintenance, Concierge and Property Management teams to process, schedule and resolve all maintenance requests within 24 hours of receipt.
Vendor Management
- Manage and lead negotiation of service contracts to achieve highest levels of performance at competitive pricing in compliance with the company's policies and procedures.
- Oversee vendors and work executed and ensure work is performed to agreed terms.
- Manage external vendors, contractors and consultants as required by the company. Follow agreed processes and procedures to procure contract services, follow all on-boarding requirements and maintain contracts.
- Maintain excellent vendor relationships.
- Obtain vendor bids as needed.
Licenses, Permits, Documentation
- Maintain documentation of as-builts, operating manuals, maintenance, standard operating and emergency procedures.
- Identify gaps and develop documentation in accordance to requirements.
- Assure that all required licenses, permits and certificates are maintained, available and current for the property, equipment and personnel.
Operations, Building Systems and Unit Management
- Determine supply needs and place orders
- Prepare units and coordinate tenant move-ins and move-outs according to company policy
- Prepare team schedule to cover all business needs
- Ensure the highest level of cleanliness, maintenance and presentation at all property spaces; in-unit, common spaces, amenities, exterior.
- Highest level of customer service and interpersonal skills is a must
- Responsible for the proper maintenance and upkeep of all critical systems and mechanical equipment.
General/Administrative
- Financial and operational reporting; assist with budget preparation and ensure budgets are met.
- Invoice processing and accounts payable oversight
Construction/Maintenance
- Preparation and review of renovation contracts
- Manage all ongoing renovation projects (tracking progress, budget, and monitoring changes to original scope of work)
- Renovations and Capital Improvement project coordination
- Perform daily walkthroughs and inspections to review ongoing work and responsible of general condition of property.
- Compliance and violation management
Position Requirements
- 10+ years' experience as a live-in Resident Manager.
- Strong MS Office skills (emphasis on Word/Excel)
- Team Management experience
- Extensive knowledge and experience using Yardi Voyager
- Onsite human resource experience - process and on-board new hire, prior experience with union employee benefits and management, and payroll.
- Sharp eye for detail and a relentless pursuit for excellence
- Strong multi-tasking skills
- Exceptional customer service and communication skills
- Strong organizational skills
Ability to remain calm and thrive under pressure in a fast-paced environment