Senior Property Manager

SUMMARY

Salary Range: $50,086 - $57,400 depending on experience.

Manage and maintain operations of 251 or more units for the Tulsa Housing Authority (THA) properties to ensure the assets of the authority are safe guarded and that profitability is maximized. The Senior Property Manager is also responsible for ensuring the long-term viability of the properties following the Asset Management approach of making sure that the sites remain fiscally sound. Supervise all staff and activities at the sites in a way that ensures the properties remain fiscally sound.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Receive and greet potential residents, show available units, encourage applicant occupancy.

Investigate complaints and handle inquiries from residents regarding all issues relating to the occupancy of the units and related services.

Monitor the condition of the property to ensure the health, safety, and security of the residents, guests, vendors, and employees.

Ensure that program procedures and all reporting requirements are maintained in accordance with agency standards and HUD regulations.

Establish and maintain a high level of technical expertise in Housing and Urban Development (HUD) regulations.

Coordinate with other social agencies and entities in the community to provide additional resources to residents.

Counsel residents and make referrals to the Resource Coordinator as needed.

Review periodic staff reports, administrative audits, program activities and other information to evaluate program effectiveness and quality of service; develop controls to ensure accountability for program operation, policy implementation and the maintenance of efficiency.

Review, analyze and input data; compose and prepare routine correspondence, complete leasing documents and reports.

Directly supervise and manage subordinate staff with responsibility for all program areas within the assigned area of jurisdiction; ensures administrative accountability of staff; effectively assure that agency personnel policies are adhered to by staff; responsible for the accuracy of payroll, time/leave reporting/ overtime and mileage logs.

Advise personnel on departmental rules, regulations and policies; assist in the development of procedures to ensure compliance.

Conduct random internal audits of resident files to ensure compliance with admissions and continued occupancy policies and/or housing management procedures.

Participate in ongoing training programs; promote staff development; develop and implement staff training programs.

Responsible for the safeguard of all development assigned assets, including conducting non-scheduled on-site audits of fixed assets and/or staff tool lists.

Responsible for achieving and maintaining optimum performance of assigned developments and staff in applicable agency and departmental goals and objectives.

Prepare budgets, monitor expenditures sign invoices, track fees for service labor to ensure fiscal soundness of the property.

Meet with resident associations, service coordinators and THA management on an as needed basis to oversee the housing management and maintenance staff's development and implementation plans to enhance the appearance, maintenance, security and resident compatibility aspects.

Perform annual and interim re-certifications of residents; responsible for the enforcement and implementation of the provisions of the lease agreement and all HUD and Housing Authority policies, regulations and guidelines as applicable to all residents.

Initiate court proceedings in accordance with the Oklahoma Landlord Tenant Act, HUD regulations and THA policies when no other remedy can be obtained.

Establish rent collections procedures and assess applicable tenant charges to vacated units; ensure completed maintenance tasks meet established THA inspection guidelines and time constraints.

Respond to necessary and emergency needs and requirements of residents or the site at any time, which includes after hours emergencies. Notify appropriate members of THA senior management as required.

Develop effective and efficient maintenance procedures that ensure quality of life at the property. Review and develop current required and anticipated needs for capital expenditures. Document and report these requirements to THA senior Management.

Procure services and supplies for property as needed within budget constraints.

Must have dependable insured transportation.

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervise 8 or more employees located at various THA public housing properties. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

The employee will receive instructions from the District Manager - Affordable Housing. Normally, the employee will plan and carry out work activities with minimal supervision and independently resolve problems that arise. The employee will receive specific instructions when complaints are brought to the attention of the supervisor; and when the supervisor is contacted by the employee for direction. The employee's work is spot-checked while in progress and the final product is evaluated for conformity to organizational policies and attainment of personal performance evaluation objectives.

The employee will make specific and broad assignments to the Maintenance staff. Generally, the employee will make assignments by setting deadlines and priorities and indicating the quantity of work expected. The employee will review subordinates' work, prepare performance evaluations, counsel, and discipline employees.

The employee will perform duties following established and specific guidelines. Routinely the employee will make decisions concerning resident's or maintenance problems using personal judgment based on prior experience. The employee is expected to adhere to all existing guidelines and compliance is monitored intermittently.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Property Managers are key employees in the management and operation of public housing and their work affects the residents, community groups and support agencies on a continuing basis. Successful accomplishment of duties by the employee greatly enhances the Authority's ability to meet its overall mission of providing housing that is decent, safe and sanitary.

The employee will perform a large number of varied tasks that require independent decision-making on a daily basis. Work performed by the employee is both routine and varied in nature. Occasionally, the employee will make decisions regarding unusual circumstances, conflicting data, or other non-routine circumstances. In those cases, the employee will adapt procedures or develop new approaches to the work.

EDUCATION and/or EXPERIENCE

Associates degree, or at least 60 credit hours (equivalent to an Associate degree) or four (4) or more years of related experience. The types of jobs where related experience may be found are: customer service, bank teller, public or private property management and volunteer service agencies. A Public Housing Manager (PHM) or Certified Occupancy Specialist (COS) certificate is desired. Tax Credit Experience strongly preferred.

Must possess valid OK Driver's License.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

The employee has contact with Authority employees at all levels and with various persons including: the general public, residents, resident association officers, officials and representatives of various social service, educational and local, state, and federal agencies.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

A Professional Housing Manager (PHM) certificate is required or must be obtained within one (1) year, or its equivalent (i.e. Accredited Certified Manager (ARM), Certified Occupancy Specialist (COS). Requires a valid Oklahoma driver's license.

OTHER SKILLS AND ABILITIES

Must be computer literate with the ability to use standard software packages for PC applications. Must have excellent interpersonal and problem-solving skills . click apply for full job details