Why this role exists
With multiple production journeys live and more in the pipeline, we need a seasoned leader to create a robust operations layer between the CTO and the broader engineering organization. You will drive day to day delivery, process excellence, and people management so our R&D initiatives can stay laser focused on innovation by leading a team of 60 folks.
What you'll own
- Delivery & Release Management - Plan, track, and ship sprint and release commitments across multiple product squads; ensure on time, high quality delivery.
- Process & Governance - Define and evolve SDLC, Agile rituals, quality gates, and compliance controls (PCI DSS, SOC 2) appropriate for FinTech.
- People Leadership - Directly manage Assistant Managers, Dev Leads, and QA Leads; coach on performance, career growth, and hiring.
- Stakeholder Management - Serve as the primary engineering interface for Product, Customer Success, and external clients on operational matters.
- Resource & Capacity Planning - Align headcount, skills, and tooling with roadmap needs; own budget for engineering operations.
- Continuous Improvement - Champion DevOps, observability, and automation to shrink lead times and increase reliability (CI/CD, IaC, SRE practices).
- Risk & Incident Response - Coordinate post mortems, root cause analyses, and preventive actions for production issues.
- Metrics & Reporting - Build dashboards for velocity, quality, and availability; present insights and action plans to the CTO and executive team.
Must have qualifications
- 10 + years in software engineering with at least 3 years as a Senior Manager (or higher) leading 30 + engineers.
- Hands on background in web product development; solid grasp of Python / Django-based architectures and cloud (AWS/Azure).
- Proven success scaling Agile/DevOps processes in a regulated FinTech or high compliance environment.
- Demonstrated strength in people management: recruiting, mentoring, performance reviews, and succession planning.
- Excellent program management, communication, and client facing skills.
Nice to have
- Experience integrating with US banking APIs.
- Certifications: PMP, CSM, SAFe, or ITIL.