Senior Program Manager with Security Clearance

Description SAIC is seeking a Senior Program Manager to lead/oversee our IT operations and ensure the infrastructure is reliable, secure, efficient, and aligned with program requirements. Key Responsibilities
• Provide leadership and direction to the IT operations team, ensuring high-quality service delivery and support for internal and external stakeholders Ensure the continuous operation of critical systems, collaborating with various DevOps Teams to support and implement technology solutions that drive organizational success Develop and implement IT policies and best practice guides for the organization Oversee the management of IT service support (including helpdesk) and infrastructure (networks, servers, databases, and cloud systems) Ensure continuous delivery and operation of IT services through oversight of service level agreements (SLAs) and use of IT service management (ITSM) methodologies Lead IT infrastructure planning, development, and operations, including capacity planning and IT business continuity planning Manage IT assets, including the procurement, deployment, monitoring, maintenance, upgrading, and disposal of IT infrastructure across the organization Foster a culture of continuous improvement and innovation within the team Establish and maintain robust cybersecurity measures in collaboration with information security team to safeguard information against unauthorized access and cyber threats Provide direction and support for IT solutions that enhance mission-critical business operations Prepare and maintain documentation of IT systems operations processes, procedures, and configuration Ensure the creation and implementation of a disaster recovery and business continuity plan
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations, and appraising their performance Qualifications Required Education: BS degree and eighteen (18) years of experience: four (4) years of experience accepted in lieu of degree Required Skills: Experience in a leadership role overseeing IT infrastructure and support services Proven experience in IT infrastructure strategic planning and development, project management, and policy development Expertise in IT systems, networking, hardware, and software, including administration and management
• Strong understanding of ITIL practices, ITSM, and service delivery Required Clearance: Must currently hold a SECRET clearance ( U.S Citizenship) SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.