Senior Program Manager

NHCAA is seeking a highly organized and detail-oriented Senior Program Manager, Education & Training to support its learning management system (LMS) and assist with virtual and in-person training programs. This role will work closely with internal stakeholders on logistics, speaker coordination, and technical administration of NHCAA's training programs. The ideal candidate will be comfortable managing administrative details, coordinating speakers, and ensuring smooth technical execution of online and in-person education events. This position requires strong communication skills, technical aptitude, and problem-solving ability to support NHCAA's educational offerings. Some of the programs the candidate will support are: Annual conference with 150+ speakers and over 1000 attendees Virtual program with 10 sessions both on-demand and live with 200 attendees Virtual conference with 20 live and on-demand sessions 300 attendees On-demand training courses on our learning management system Monthly Webinars As a small association, staff are expected to be flexible, organized, and able to manage multiple projects at the same time. The ideal person is comfortable with both technical administration and event coordination and recognizes that administrative tasks are essential to the role. Primary Duties and Key Responsibilities LMS Administration & Training Support Assist in coordinating online training sessions, including setting up courses and monitoring participation. Upload, update, and organize on-demand training content (e.g., videos, quizzes, and resources) within NHCAA's LMS. Manage user accounts and permissions, troubleshoot access issues, and provide ongoing support to members. Generate reports to track learner progress, system usage, and continuing education requirements. Provide technical assistance to NHCAA members and staff for LMS-related issues. Speaker & Program Coordination Serve as the primary contact for speaker logistics, ensuring presenters are prepared, equipped, and scheduled for both virtual and in-person training programs. Coordinate session recordings, manage schedules, and oversee technical production partners. Ensure speakers have necessary equipment (e.g., mic, camera, stable internet) and conduct pre-event technical checks. Assist in the setup and execution of virtual training programs using Adobe Connect or similar platforms. Maintain a calendar of training activities across NHCAA's programs. Virtual Event & Webinar Support Support the execution of webinars and live virtual events in Adobe Connect, ensuring smooth technical operation. Oversee the recording and basic editing of virtual training sessions and webinars to ensure high-quality on-demand content. Review recordings for clarity, remove technical issues or pauses as needed, and segment content into appropriate modules before uploading to the LMS. Provide real-time troubleshooting during virtual sessions. Assist with post-event tasks such as processing attendance records and issuing CE credits. Administrative & Reporting Responsibilities Maintain data and generate reports for continuing education tracking. Oversee the attestation and certification process for virtual training programs. Monitor and manage two shared inboxes related to education and training programs, ensuring timely responses to inquiries from members, speakers, and stakeholders. Assist with occasional after-hours event support as needed. Qualifications Education & Experience Associate's degree required; bachelor's degree preferred. Minimum 2 years of experience in virtual event coordination, training support, or learning management system administration. Experience working in a small (under 20 staff) professional association or similar member-based organization is a plus. Technical Skills Experience with LMS administration (Cadmium Elevate preferred). Familiarity with association management software (netFORUM preferred). Proficiency in MS Office Suite and database management (NetFORUM preferred). Experience with Adobe Connect, Zoom, WebEx, or other virtual event platforms. Key Competencies Strong attention to detail and ability to manage multiple projects simultaneously. Excellent communication and organizational skills. Ability to problem-solve technical issues in real time. Comfort working in a fast-paced, small-team environment.