Senior Program Manager

Primary Skills: Program Management-Expert, New Product Introductions -Advanced, Process Improvement-Advanced, Customer Support-Experienced, New Service Introduction-Experienced Contract Type: W2 Duration: 12 Months Location: Remote Pay Range: $90-$95 per hour This role may require travel to business meetings and events and requires reliable transportation to do so. If a hire chooses to drive with customers as their passengers or for other business reasons, hires must be in possession and maintain a valid driver's license. Job Summary We are seeking a highly experienced Senior Program Manager to lead customer services readiness and support for new product and service introductions, driving cross-functional teamwork and innovation. This role involves strategic planning, risk management, and process improvement with direct influence on the organization's success in introducing new services and products. The ideal candidate will demonstrate exceptional leadership, problem-solving, and communication skills to manage multiple projects in a dynamic environment. Key Responsibilities: Lead the preparation and readiness of customer services to support new products and services across multiple functions globally. Manage the development of program scope, schedules, stakeholder lists, processes, and execution with cross-functional teams in a fast-paced environment. Identify and manage risks, demonstrating strong problem-solving abilities and decision-making skills. Influence all management levels through outstanding verbal and written communication skills, driving strategic decisions. Organize and manage projects related to New Product Introductions (NPI) and New Services Introductions (NSI) to meet business objectives, driving continuous improvement and innovation. Must-Have Skills: Minimum 10 years of experience in technology-focused roles, with a strong background in program or technical program management. Demonstrated expertise in cybersecurity, network security, or cloud technologies. SaaS experience is desired. Relevant certifications such as PMP, ITIL, or Lean Six Sigma are preferred. Industry Experience: Experience in Customer Support, Services Introduction, or related fields within the Technology industry is required. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022). Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires. Join Akraya Today. Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team.