About Medical Guardian Medical Guardian is on a mission to empower aging adults to live a life without limits. As we transform from a traditional hardware company to a proactive, digitally-enabled health and safety platform, our commitment to innovation, member satisfaction, and excellence in care has never been stronger.
We are seeking a Senior Product Manager, Hardware to lead the strategic direction, performance, and innovation pipeline for our growing portfolio of connected devices - including mobile medical alert systems, home-based devices, smart watches, senior living solutions, and remote patient monitoring (RPM) technologies.
Role Summary The Senior Product Manager, Hardware will be responsible for the entire lifecycle of Medical Guardian's hardware portfolio, including vendor management, manufacturing quality, firmware strategy, issue resolution, and long-term roadmap planning. This individual will drive cross-functional collaboration with engineering, operations, marketing, and customer experience to ensure our devices are best-in-class, meet evolving customer needs, and support the transformation to a data-driven digital health platform.
Key Responsibilities - Product Ownership & Roadmap
- Own and evolve the strategic roadmap for all Medical Guardian hardware devices and associated firmware.
- Define product requirements and success metrics that align with company strategy and member experience goals.
- Prioritize features and improvements that differentiate our products in the market and support ongoing digital platform innovation.
- Vendor & Manufacturing Oversight
- Manage hardware vendor relationships and contracts to ensure quality, cost efficiency, and reliable supply chains.
- Oversee product development with OEM/ODM partners, ensuring rigorous testing, certification, and timely production.
- Collaborate with engineering on firmware architecture, over-the-air updates, and security protocols.
- Lifecycle Management & Issue Resolution
- Drive continuous improvement efforts for in-market devices including bug fixes, field performance, and member feedback loops.
- Partner with operations and customer support to triage and resolve device issues quickly and effectively.
- Monitor return rates, device failure trends, and cost-of-service metrics to identify opportunities for improvement.
- Market Differentiation & Innovation
- Lead competitive analysis and identify emerging trends in health wearables, IoT, and RPM.
- Develop business cases and champion new product innovations that align with strategic objectives.
- Collaborate with marketing on go-to-market plans, feature positioning, and training collateral.
- Cross-Functional Leadership
- Work closely with digital product, software engineering, data, and member experience teams to ensure hardware and digital services integrate seamlessly.
- Partner with finance and supply chain to support cost modeling, forecasts, and margin optimization.
- Represent hardware in executive updates and cross-departmental planning efforts.
Qualifications - 7+ years of product management experience with at least 3 years in hardware or IoT devices.
- Proven success leading hardware product lines from concept to market and through iterative improvement.
- Strong understanding of hardware manufacturing processes, firmware development, and vendor management.
- Experience in medical devices, healthtech, or consumer electronics preferred.
- Strong project management, problem-solving, and communication skills.
- Comfortable working cross-functionally in a fast-paced, evolving environment.
- Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree a plus.
Why Join Us? At Medical Guardian, you'll help shape the future of aging with technology that truly makes a difference. We offer a collaborative culture, competitive compensation, and an opportunity to lead at the forefront of health and safety innovation.
Benefits - Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick Time Off & Holidays)
- Company Paid Short Term Disability and Life Insurance
- Retirement Plan (401k) with Company Match