Job Location: Louisville, Kentucky
FLSA Classification: Exempt
Position Status: Full Time, Fully Onsite
DJI is the global leader in developing and manufacturing innovative drone and camera technology for commercial and recreational use.
DJI was founded and is run by people with a passion for remote-controlled helicopters and experts in flight-control technology and camera stabilization. The company is dedicated to making aerial technology accessible, reliable and easy to use for creators, innovators and businesses around the world.
Job Summary
The Process Engineer optimize, finalize and implement working process in oversea customer service centers, including but not limit to repair and test processes.
Essential Functions
All essential duties are able to perform with or without reasonable accommodation to all individuals with or without disability.
- Optimize, finalize and implement working process in customer service center, including but not limit to maintenance and test process
- Follow up with the technical problems from customer service center and provide solutions or corrective actions
- Implement new company policy in customer service center, define the criteria and regulations, audit the execution on a regular basis
- Summarize and feedback technical issues found in repair process
- Summarize and feedback quality issues found in repair process
- Set up quality standard and Quality Control process, define the specifics, collect and analyze data
- Draft technical documents and update them on a regular basis (SOP, WI, etc.)
- Conduct inventory quality audit and generate report
- Conduct routine sampling and quality control checks after repairs to ensure the proper functioning and reliability of repaired devices.
- Calibrate and adjust electronic equipment and fixtures to meet manufacturer specifications and performance standards.
- Participate in NPI deployment to service center, including product training, repair testing fixture/software setup
- Facilitate and feedback engineering related tasks from Headquarter
- Support overseeing day-to-day operations of the DJI's contract service centers and ensure all improvements are taken into place timely
- Collaborate with team members and other departments to provide repair solution, technical expertise and support for resolving repair related issues.
- Perform other job-related duties as assigned
Qualifications
Education
Bachelor degree or higher in Engineering or related technical field;
Experience
- 3+ years of related experience in manufacturing and service center environment required
- DJI drone experience/knowledge is highly preferred
Knowledge and Skills
- Knowledge of RF equipment and wireless technology are required
- Have experience about Lean
- Have knowledge about ISO system
- Be able to build the standard production process
- Camera knowledge preferred
- Previous experience using Project Management Software; Word Processing Software (Word); Google Docs Software; CRM Software preferred
Other Characteristics
- Must be team player
- Must be organized
- High attention to detail
- Has a "can-do" attitude
- Must have excellent communication skills
- Ability to use English as a working language, professional proficiency required
- Ability to read, write and speak Mandarin Chinese fluently, native or bilingual proficiency preferred
Supervisory responsibility
This position has no supervisory responsibilities.
Physical demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit and use fingers to manually input data and write as well as talk and hear to communicate with other employees.
Specific vision abilities required by this job include near acuity, color vision, field of vision and ability to adjust focus. The employee will be expected to sit in front of a computer to look at the computer screen.
The position has sedentary lifting requirements. May occasionally lift and/or move up to 50 pounds.
Environmental Conditions
The job operates in a professional office and manufacturing environment.
FLSA Compliance and Work hours
This is a fulltime position. Days and hours of work are Monday through Friday, and can range anywhere between 9:00 am to 9:00 pm. Occasional evening and weekend work maybe required as duties demand.
Travel
50% of travel is expected for this position.
Additional Eligibility
Must be eligible to work in the United States.
EEO statement
DJI Service LLC is an Equal Employment Opportunity (EEO) employer, which provides Equal Employment Opportunities (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Company complies with State of California and local laws governing nondiscrimination in employment in every location in which the Company has facilities. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the ordinance and state law.