Senior Pensions Administrator

Are you a self-driven professional with a passion for DB Pensions Administration? We are hiring Senior Pensions Administrators to be based in our offices in Redhill, Leeds, or Welwyn. In this role, you will handle more advanced calculations and complex schemes (DB and/or DC) and play a crucial role in mentoring and reviewing the work of Pensions Administrators.

As a leader in the marketplace, WTW offers an excellent opportunity for experienced pensions administrators. We provide a competitive salary and benefits package, along with potential progression, support, and further training.

At WTW, we trust you to understand your work and the tools, environment, and people you need to succeed. Our colleagues work in a hybrid style, combining remote, in-person, and in-office interactions based on team, role, and client needs. Our flexibility is rooted in trust, and hybrid working is tailored to individual circumstances.

• Work within an administration team, servicing member and client queries related to DB and some DC pension schemes.
• Collaborate with the Team Leader to ensure all service level agreements and performance standards are met.
• Deputise for the Team Leader in their absence.
• Serve as a senior point of reference on technical issues and non-standard cases.
• Review and challenge work performed by less experienced associates, ensuring tasks are completed accurately.
• Train, support, and mentor junior associates, providing regular feedback.
• Assist with complex or project work, including handling complaints.
• Identify areas for service improvement and communicate findings to the Team Leader.
• Ensure targets and deadlines are achieved.

The Requirements

• Experience in administering occupational pension schemes.
• Experience in coaching and supporting less experienced colleagues.
• Excellent interpersonal skills, including strong written and verbal communication.
• Good time management and organizational skills.
• High accuracy in work execution.
• Customer-focused and committed to quality.
• Computer literacy.

At WTW, we believe that diversity makes us stronger. We aim to reflect the diverse markets we serve and foster an inclusive culture where colleagues feel valued and empowered. We are an equal opportunity employer committed to an inclusive work environment. We provide accommodations and adjustments throughout the application, interview, and employment process. If you anticipate any barriers, please contact .

Equal Opportunity Employer