Senior Manager

Create Your Experience of a Lifetime.

Come work and play in the mountains. Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering.) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits
•   Ski/Mountain Perks. Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
•   MORE employee discounts on lodging, food, gear, and mountain shuttles
•   401(k) Retirement Plan
•   Employee Assistance Program
•   Excellent training and professional development
•   Referral Program Full Time roles are eligible for the above, plus:
•   Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
•   Free ski passes for dependents
•   Critical Illness and Accident plans This is an in-person, on-site position that reports daily to the IT Office located at 1031 S Frontage Road, Vail, CO.

Job Summary:

The IT Field Services & IT Hospitality Sr. Manager is a position leading two key responsibilities-IT operations support for Vail Mtn. and Beaver Creek resorts, and technology support for hospitality properties at Vail Mtn., Beaver Creek, Keystone and Breckenridge resorts.

In support of IT operations at resorts and retail outlets, the Sr. Manager is responsible for the on-site, day-to-day management, leadership, strategy, project & relationship management ensuring delivery of Information Technology connectivity and hardware solutions to Resort lines of business. Hospitality IT responsibilities include the oversight, support, maintenance, project management, relationship management and strategy for guest-facing technology within Vail Resorts' hospitality portfolios.

A successful Field IT Sr. Manager understands the unique needs of the Resort and Hospitality operations and how the broader Vail Resorts Information Technology teams deliver technology to the operations. The individual must translate this understanding into effective operational support and broader strategy development while creating and leveraging collaborative stakeholder relationships that deliver technology excellence for the business. She or he will not only establish cross-functional partnerships and collaboration to ensure that strategic plans are effective and supported by well-executed tactical actions, but drive an excellent employee experience for a diverse IT team, providing a healthy workplace culture that includes team member development that supports the team and the individual employee. The Sr. Manager will possess demonstrated leadership skills and experience, a growth mindset, solid technical background, strong project management and financial acumen, and passion for the ski business.

This Field IT Sr. Manager leads a team of managers, analysts and technicians, and reports to the Rocky Mountain IT Field Services Director, delivering on the company's technology roadmap in partnership with peer IT leaders in areas including information security and application development, as well as Resort and Hospitality Operations senior leadership.

Job Specifications:
•   Outlet: Vail Mountain
•   The budgeted range starts at $116,040 - $140,000 + annual bonus. Actual pay will be adjusted based on experience
•   Shift & Schedule Availability: Full Time / Year Round
•   Other Specifics: In-Person and On-Site at IT Office: 1031 S Frontage Road, Vail, CO. Job Responsibilities:
•   Work on-site, from Vail, Colorado, providing day-to-day leadership that supports, develops and inspires local IT Field Services and IT Hospitality teams to deliver IT hardware and connectivity to local resorts and lines of business, as well as oversight and delivery of Hospitality on-property technology.
•   Work with business units and application teams to understand service requirements and expectations.
•   Provide tactical IT solutions and processes that address immediate challenges.
•   Champion self-created and company-provided IT strategies, generating IT-related business solutions for both new challenges and potentially reoccurring challenges.
•   Develop and execute on goals and standards for the Field IT team's service delivery to the resorts in cooperation with other IT departments and key stakeholders.
•   Develop and execute on goals and standards for the delivery of technology between Hospitality IT Applications, Hospitality Engineering and Field Technology IT Service Delivery in cooperation with other IT departments and key stakeholders.
•   Ensure your teams are leveraging available tools, dashboards, and data-driven reporting of application, infrastructure and/or support center services for efficient monitoring and troubleshooting of Field IT systems.
•   Ensure your teams and users effectively and consistently utilize the IT work ticket system to facilitate efficient, thorough resolution of problems and show evidence task/workload.
•   Utilize excellent communication skills to establish and/or maintain strong partner, stakeholder, and team member relationships and communication channels. Provide candid, effective and appropriate feedback to the same.
•   Establish and maintain clear expectations for performance and professionalism (including adherence to company policy); provide accountability to those expectations.
•   Oversee appropriate scheduling of self and team members to ensure service delivery to the business and desirable employee experiences.
•   Ensure creation and maintenance of team member development plans and goals to support team member and overall team growth and success.
•   Develop strong, productive relationships and multi-year roadmaps with IT partners and stakeholders across the local resorts, company lines of business, IT teams, and vendors.
•   Project management ensuring projects are completed to budget, timelines, quality standards; communicate risks and progress to business stakeholders.
•   Team budget management and oversight.
•   Proactively manage all information security, compliance and data privacy obligations.
•   Ensure the creation and/or maintenance of equipment inventories and system documentation.
•   Understand and utilize modern IT Service Delivery tools and strategies (endpoint management, identity and access management, asset management). Essential Leadership Responsibilities:
•   Drive: Develop and drive ownership and accountability for the Field IT team in support of business objectives while supporting IT initiatives with a Business Leaders First mindset:
•   Ensure culture of safety.
•   Adopt, establish and maintain organization, structure, expectations and accountability to ensure excellent IT service delivery to the business.
•   Provide project/program facilitation and oversight; facilitate agreement on objectives and success measures, provide overall project/program issue resolution and roadblock removal.
•   Partner with information security, IT application, enterprise networking and core infrastructure teams, as well as business leadership, to create and execute on roadmaps that align with the company's business strategy.
•   Connect: Inspire trust and build strong, authentic, productive relationships with your team, within the organization and with key partners and stakeholders in IT and the lines of business you support. Effectively engage and collaborate with leadership across the organization to develop, define and build on innovative ideas and business priorities:
•   Partner with stakeholders to understand their drivers and needs; use the knowledge and relationships to drive effective prioritization and roadmaps for delivery.
•   Engage broadly across IT to quickly connect information and people to ensure you and your team's ability to provide service excellence to the business.
•   Act as a role model for developing and maintaining positive, collaborative relationships with all constituents, including business, Hospitality and IT peers and leaders.
•   Create time for regular check-ins with your team and individual team members.
•   Provide opportunities for and encourage your team to connect with each other, their peers at their resorts and their peers across Field IT.
•   Develop: Create an environment of continual improvement both inside and outside of direct team:
•   Demonstrate the ability to learn and develop as a self-starter requiring little direction. We are looking for someone who shows the potential to do more and is a natural leader.
•   Empower team members and develop talent through monitoring and evaluation of performance, alignment to corporate professional development programs, and company growth.
•   Be a Producer of Talent with individuals on your team and across the organization . click apply for full job details