OneWell is seeking an execution-focused Senior Manager, Client and Investment Operations to oversee and optimize the firm's operational infrastructure.
This is a hybrid role that requires residence either in the DC metro or NYC/NJ Metro (where you can commute to Princeton, NJ or Bethesda, MD on a regular basis)
This pivotal role will serve as the backbone of our day-to-day processes, ensuring a seamless delivery of services to both clients and advisors. The ideal candidate is technology-forward, process-driven, and brings deep experience in the RIA space-combined with the ability to collaborate effectively across diverse teams.
Key Responsibilities
1. Client Operations & Reporting
- Oversee all client billing processes, including fee calculations, invoicing, and reconciliation.
- Manage client reporting workflows (e.g., Adyzon) to ensure accuracy and timeliness.
- Coordinate account and portfolio reconciliation with custodians and internal advice teams.
- Handle alternative data management for enhanced investment strategies and client insights.
2. Process Optimization & Client Experience
- Design, document, and implement processes and procedures that drive operational efficiency and elevate the client experience.
- Execute the firm's technology strategy-developed with the technology leader-by ensuring seamless adoption of new tools and systems.
- Lead training programs for team members on operational workflows, technology platforms, and client service standards.
3. Risk, Compliance & Financial Oversight
- Ensure adherence to regulatory requirements (SEC, FINRA) and firm policies, serving as a primary contact for risk and compliance matters.
- Prepare and deliver monthly financial performance reports to the CEO in collaboration with external accounting and advisory partners.
- Manage firm-wide insurance policy renewals and advisor licensing requirements.
4. Vendor & Human Capital Administration
- Administer relationships with key vendors (custodians, technology providers, service partners) to ensure optimal performance and service levels.
- Oversee select human capital functions, including payroll processing, PTO management, benefits administration, talent onboarding, and the maintenance of employee handbooks.
- Maintain up-to-date position descriptions and job packets for all roles.
5. Firm-Wide Policy & Procedure Management
- Serve as the steward of firm policies, ensuring consistency, compliance, and alignment with Tabar's strategic goals.
- Identify opportunities for operational enhancements and implement scalable solutions.
Qualifications
- Experience: 5-7+ years in an operational leadership role within an RIA or wealth management setting.
- Technical Proficiency: Strong command of RIA-specific technology platforms (e.g., Adyzon, Schwab Advisor Center, or similar) and a forward-thinking approach to technology adoption.
- Process Expertise: Demonstrated ability to design, implement, and refine operational processes focusing on efficiency and client satisfaction.
- Compliance Knowledge: Familiarity with SEC and FINRA regulations governing RIAs.
- Education: Bachelor's degree in Business, Finance, Operations Management, or a related field; advanced certifications (e.g., CFP, CFA, Series 65) are a plus.
- Attributes: Detail-oriented, proactive, adaptable, and solutions-driven; thrives in a fast-paced, dynamic environment.