Senior Manager

Job Description

Overview

We are seeking a highly skilled Senior Manager - AIOps & MLOps to lead and oversee the automation, scalability, and reliability of AI/ML operations across the enterprise.

Responsibilities

This role requires deep expertise in AI-driven observability, machine learning pipeline automation, cloud-based AI/ML platforms, and operational excellence. The ideal candidate will drive AI/ML model deployment, continuous monitoring, and self-healing automation to optimize system performance, minimize downtime, and enhance decision-making with real-time AI-driven insights.

• Lead and sustain large-scale AIOps, MLOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy.
• Oversee the implementation of real-time data observability, monitoring, and automation frameworks to enhance data reliability, quality, and operational efficiency.
• Develop program governance models and execution roadmaps to drive efficiency across data platforms, including Azure, AWS, GCP, and on-prem environments.
• Ensure seamless integration of CI/CD, data pipeline automation, and self-healing capabilities across the enterprise. Partner in building the next generation D&A platform(s) and lead a high-performing data operations team.
• Lead and manage the full people, process and technology driven Data & Analytics platform technology strategy and cultural shift for PepsiCo IT to a world class data first organization working across all Sector S&T.
• Champion of PepsiCo's Data & Analytics program and platform management supporting large-scale global data engineering efforts partnering across S&T organization
• Support Data & Analytics Technology Transformations to provide full sustainment capabilities across the PepsiCo Data Estate, including data platform management automation of proactive issue identification and self-healing abilities.

AIOps & Observability Automation:

• Design and implement AIOps strategies for automating IT operations using Azure Monitor, Azure Log Analytics, Azure Sentinel, and AI-driven alerting.
• Deploy Azure-based observability solutions (Azure Monitor, Application Insights, Azure Synapse for log analytics, and Azure Data Explorer) to enhance real-time system performance monitoring.
• Enable AI-driven anomaly detection and root cause analysis (RCA) using Azure Machine Learning (Azure ML) and AI-powered log analytics.
• Develop self-healing and auto-remediation mechanisms using Azure Logic Apps, Azure Functions, and Power Automate to proactively resolve system issues.

MLOps & Machine Learning Pipeline Management:

• Lead end-to-end ML lifecycle automation using Azure ML, Azure DevOps, and Azure Pipelines for ML (CI/CD).
• Deploy scalable ML models with Azure Kubernetes Service (AKS), Azure Machine Learning Compute, and Azure Container Instances.
• Automate feature engineering, model versioning, hyperparameter tuning, and drift detection using Azure ML Pipelines and MLflow.
• Optimize ML workflows with Azure Data Factory, Azure Databricks, and Azure Synapse Analytics for data preparation and ETL/ELT automation.
• Implement monitoring and explainability for ML models using the Azure Responsible AI Dashboard, Fairlearn, and InterpretML.

Operational Excellence & Cross-Team Collaboration:

• Partner with Data Science, DevOps, CloudOps, and SRE teams to align AIOps/MLOps strategies with enterprise IT goals.
• Collaborate with business stakeholders and IT leadership to implement AI-driven insights and automation for improving operational decision-making.
• Define and track AI/ML operational KPIs, including model accuracy, latency, infrastructure efficiency, and predictive maintenance metrics.

Risk, Compliance, & AI Governance:

• Implement AI ethics, bias mitigation, and responsible AI practices for model governance in Azure Responsible AI Toolkits.
• Ensure compliance with Azure Information Protection (AIP), Role-Based Access Control (RBAC), and data security policies.
• Develop robust risk management strategies for AI-driven operational automation in Azure environments.
• Present program updates, risk assessments, and AIOps, MLOps maturity progress to senior executives and key stakeholders.
• Work collaboratively with wider PepsiCo colleagues to ensure your customer is delighted with their Azure cloud experience.
• Attract and build a diverse, high-performing team with capabilities needed to achieve current and future business objectives.
• Remove barriers to agility and enable the team to shift priorities quickly without losing productivity.
• Develop the appropriate organizational structure, resource plans, and culture to support the business objectives and customer deliverables.
• Leverage your technical and operations expertise in cloud and high-performance computing to establish a solid understanding of the business, customers' needs, and ability to earn trust in relationships.

Qualifications

• 10+ years of technology work experience in a large-scale Global organization - CPG preferred.
• 10+ years of experience working in the Data& Analytics field.
• 10+ years of experience working within a cross-functional IT organization.
• 6+ years of experience in leadership/management.
• Excellent Communication: Must have the ability to empathize with customers and convey confidence.
• Able to explain highly technical issues to varied audiences.
• Able to prioritize and advocate customer's needs to the proper channels.
• Take ownership - Make it happen - Delight the customer.
• Customer Obsession: Passion for customers and focus on delivering the right customer experience.
• Growth mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
• Experience in a leadership role in technical support for mission-critical solutions in a Microsoft Azure environment.
• Site Reliability Engineering experience with modern site reliability practices, including automated remediation of issues, or improved scalability, etc.
• Experience driving Operational Excellence in operating large complex mission-critical solutions.
• Significant experience in delivering large-scale operational services in a complex-change environment.
• Ability to create strategic plans spanning multiple time horizons and across multiple partner Teams.
• Ability to build cross-functional relationships through trust, respect, and partnership.
• Ability to discern perceived differing priorities between the business and IT, and identifying a path forward that is mutually beneficial.
• Experience in driving consensus around and across virtual teams and multiple functions through clear communication of vision and objectives, thorough planning, effective execution, and realization of desired benefits.
• Track record of consistently delivering excellent results in challenging and/or transformational environments.
• Experience working across the PepsiCo organization, ideally with multi-country or global implementation experience involving data.
• Knowledge of some of the key concepts around master data management, data standards, analytics, and digital transformation.
• Strong knowledge and understanding of data acquisition, data catalogues, data standards, and data management tools.
• Strong Communication Skills/Able to Persuade/Influence Others at all Organization Levels and the ability foster lasting partnerships.