Senior Manager

Role Purpose :

To maximize revenue and profit by minimizing revenue leakages, preventing & eliminating all kinds of frauds and overseeing day-to-day activities of the Revenue Assurance and Fraud Management Department; to manage the review and evaluation of revenue assurance and fraud policies and procedures for Oman Telecommunications Company (Omantel); to ensure compliance with industry best practice and Business Unit demands.

Position Information:

Title: Senior Manager Revenue Assurance & Fraud Management

• Unit: Finance
• Division: Finance Control
• Location: Muscat
• Grade: L2
• Line Manager: General Manager Finance Control
• Direct reports: 2

Minimum role requirements:

• Bachelor in relevant discipline; Preferably in Finance or Business Administration.
• 8 years of total experience & at least 3 years in a managerial position.

Key Accountabilities:

• Implement short and long-term operational plans for the Department in line with Divisional goals and objectives
• Participate in the Department's budget planning phase in order to ensure sufficiency of allocated budget to meet the Department's goals
• Participate in the development of Financial Control Division strategies and plans in collaboration with the Divisional Departments
• Identify potential requirements and process enhancements to expedite resolution of revenue leakage issues and ensure that capability of Standard Operating Procedures (SOPs) meet future business needs
• Recommend improved analytical systems and modelling techniques in compliance with financial reporting requirements Top of Form
• Oversee reconciliation of revenue streams, including but not limited to, customer invoices, switch to bill reconciliation, customer order entry and customer usage
• Supervise reconciliation of reciprocal compensation revenue resulting from roaming agreements with other carriers for roaming traffic
• Identify issues and areas of potential revenue leakage and exposure, determine root causes, and design and recommend changes to operational business processes and systems in order to minimize risk and potential exposure to revenue leakage
• Implement and manage tools and techniques which aid fraud management efforts
• Oversee preparation of reports which outline the quantified benefit to Omantel and resultant potential risks
• Manage quality assurance testing on key processes and systems changes which impact the recording, processing and billing of revenue streams
• Implement short and long-term operational plans for the Department in line with Divisional goals and
• Supervise collection of necessary data from stakeholders to carry out analyses and provide suitable recommendations
• Oversee collection of accurate data in timely manner to ensure maximization of revenue and reduction of billing system errors
• Develops security and fraud management organizational strategies by contributing information, analysis, and recommendations to enterprise strategic thinking and direction; researching network security and fraud management standards
• Leads fraud management operational strategies by analysing trends; preparing critical security measurements; implementing production, productivity, quality, and customer-service strategies.
• Implements fraud management financial strategies by anticipating requirements, trends, and variances; developing action plans; measuring and analysing results; initiating corrective actions; minimizing the impact of variances.
• Determines network security and fraud management requirements by evaluating business strategies; conducting network security audits and fraud risk assessment studies, including network usage, billing integrity, revenue surety, and internal threats; preparing cost estimates.
• Validates network security and fraud management systems by monitoring network performance and fraud prevention measures; developing and implementing tests and audits; monitoring and ensuring compliance to standards, policies, and procedures; conducting incident response analyses.
• Review current policies and procedures collected from various stakeholders and provide recommendations for improvement, including detailed risk analyses and methods to manage fraud and revenue leakages
• Identify potential areas of improvement in existing policies and procedures and make suitable recommendations
• Monitor day-to-day activities to ensure compliance with stipulated policies and procedures
• Monitor day-to-day operational activities of the Department to ensure adherence to operating budget for Revenue Assurance and Fraud Management Department
• Prioritize incoming revenue leakage issues by reviewing and evaluating urgency of business cases
• Review and present periodic reports related to the Department's progress and performance on revenue acquisition tasks
• Oversee departmental performance to ensure that all revenue assurance and policy and process review requests are completed in a timely manner
• Identify issues relating to efficiencies and performance standards in the Revenue Assurance and Fraud Management and propose remedial measures to overcome shortcomings
• Maximize the quality of financial reporting and analyses by supporting the development and improvement of financial models and analytical approaches
• Motivate Management and empower direct reports by providing the necessary tools and support required to support the Revenue Assurance and Fraud Management's goals
• Plan, manage and review individual performance and provide regular feedback, development and coaching, taking prompt action where necessary
• Establish clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow of the Revenue Assurance and Fraud Management
• Build opportunities for Revenue Assurance and Fraud Management members to suggest, participate in and contribute to improvement, innovation and knowledge sharing initiatives
• Provide guidance and ensure the Revenue Assurance and Fraud Management complies with Omantel's policies, processes, practices and systems

Key Competencies:

Leadership:

• Assertiveness and Conflict Resolution
• Fostering Learning and Development
• Inspiring and Leading Others
• Leading Change and Cultivates Innovation
• Visioning and Alignment

Behavioural:

• Drives Achievements
• Ethics & Compliance
• Timely Decision - Making

Technical:

• Financial Analysis
• Fraud & Forensics
• Fraud Assessment & Prevention Expertise