Senior Manager

Job Overview:
As a Senior Manager of IT Operations, you will lead the IT operations, support, and infrastructure staff, ensuring optimal performance of hardware, software, networks, and mobile devices used throughout the organization. You will also oversee system administration and technical troubleshooting while aligning technology strategies with business goals across a manufacturing environment with 13 global sites and over 2000 H&V employees.

Team Management & Leadership:

• Lead and mentor the IT operations, support, and infrastructure team, fostering collaboration and professional growth.

• Assign tasks, oversee priorities, and ensure efficient problem resolution.

• Establish and maintain the subfunction's IT policies, processes, training, and best practices.

• Extensive collaboration with Key IT leaders and separate subfunctions, including Cyber Security & Data Privacy, Enterprise Systems, IT Business Analysis & IT PM, and IT & OT Networking.

Infrastructure Management:

• Oversee management and maintenance of network infrastructure, servers, storage systems, mobile devices, and cloud services.

• Ensure high availability and security of company-wide IT systems, including SharePoint collaboration tools.

• Monitor and optimize system performance and maintenance.

Technical Support & Issue Resolution:

• Supervise the IT support team in addressing software, hardware, and connectivity issues with operating systems, standard applications, and mobile devices.

• Develop and refine troubleshooting protocols for end-user support and services.

• Ensure smooth deployment, integration, and use of Microsoft-based solutions company-wide, including MS 365, Active Directory, SSO-MFA, Azure Cloud, Outlook-Exchange, Teams, and SharePoint.

• Drive continuous improvement by analyzing performance metrics, identifying bottlenecks, and implementing continuous improvements & best practices.

Security & Compliance:

• Implement cybersecurity protocols and disaster recovery technologies & plans.

• Monitor system vulnerabilities and proactively mitigate risks.

Strategic IT Planning:

• Collaborate with executives to align IT infrastructure with business objectives.

• Recommend and implement emerging technologies to optimize efficiency.

• Manage IT ops budget, vendor relationships, and procurement processes.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.

• 8+ years of experience in IT infrastructure and operations, with at least 3+ years in a leadership role managing teams and supervisors.

• Proficiency in Microsoft technologies, including SharePoint, Office 365, and Azure.

• Experience managing mobile device environments and cell phone program administration.

• Strong leadership skills with a track record of team management and process improvement.

• Expertise in network administration, security, and cloud computing.

• Proficiency in IT operations, support, & services in manufacturing environments.

• Knowledge of ERP systems, automation tools, and IoT integration.

Technical Oversight & Accountability

• Maintain sufficient technical competency to oversee infrastructure, security, and IT operations teams effectively.

• Ensure proper system monitoring, backup strategies, and disaster recovery planning.

• Hold teams accountable for adhering to IT standards, best practices, and future service level agreements (SLAs).

• Collaborate with IT leadership to assess emerging technologies and their potential impact on the business.

Hollingsworth & Vose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.