Description Find your future at United. We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what's next with us. Let's define tomorrow together.
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities: The Sr Manager - IT will lead a team of Field, Executive, and Technology Service employees. This role is the primary point of contact for all escalations, acts as the customer advocate while maintaining corporate policies, develops and maintains business relationships across the organization. The Sr Manager represents End User Services and Optimization by promoting our vision, value, services, and capabilities. This role advocates on behalf of business stakeholders to ensure DT services meet their business priorities and needs.
The Sr Manager - IT must possess excellent organization and communication skills with a strong background in project management, strong understanding of infrastructure, executive support, policy creation, mobility, end point standards/practices, and excellent customer service skills.
- Coaches, mentors and supports others' development and understanding
- Goes above and beyond to try new techniques that may enhance success
- Ensures team members have the skills and resources to succeed through training and development
- Manages the planning and execution of initiatives to achieve objectives through the effective use of technology
- Promotes cooperation and commitment within the team to achieve goals and deliverables
- Utilizes expertise and leadership skills to define project objectives, develop detailed delivery plans, employee schedules, resource plans, and status reports
- Provides advanced technical support for end users, including executive based technology and services, Live Events, Audio and Visual, Collaboration Spaces, Corporate Real Estate, Critical Infrastructure, Information Displays Content Management / Distribution, and mobility platforms
- Communicates decisions, priorities, and relevant project information to appropriate levels of staff regarding service requests, projects, and initiatives
- Proactively identifies operational inefficiencies and develops innovative, cost-effective solutions using advanced data analysis and trending models
Qualifications What's needed to succeed (Minimum Qualifications): - Bachelor's degree in Business, Strategy, or Communications
- 7+ years of relevant experience
- 5+ years in a Team Lead or Management role
- Experience with Executive level Technical Support and structure
- Knowledge of various IT disciplines such as critical infrastructure, network, mobility, end user devices, Window OS, Mac OS, iOS, MDM, Voice, O365, Conference Room Collaboration, and Software Technology
- Detail-oriented thinker
- Exceptional people leadership skills
- Strong verbal and written communication skills
- Strong MS PowerPoint and presentation skills
- Ability to communicate solutions to both technical and non-technical audiences
- Aptitude for problem solving, looking beyond the obvious and not stopping at the first answer
- Strong level of poise in high pressure environments
- Active commitment to self-development
- Technical aptitude and ability to learn new technologies
- Creating process flow, policies, and improvements
- Experience with ServiceNow, change management processes, and incident response
- ITIL Foundation Knowledge
- Experience with software management and distribution
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications): - Experience with policy creation and execution
The base pay range for this role is $124,735.00 to $169,950.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.