Join our mission to create a completely new, 100% digital bank that uses consumer feedback to truly meet customers' best interests. Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch. We're committed to doing it the right way for the customer and are growing rapidly. To learn more about our relationship to our parent company, visit our website.
The anticipated salary range for this role is between $97,000.00 and $156,000.00. The specific salary offered to an applicant will be based on their individual qualification, experiences, and analysis of current compensation paid in their geography and the market for similar roles at time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC MANUBANK offers a competitive portfolio of benefits to its employees.
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Jenius Bank is strategically scaling up a portfolio of products and building extraordinary experiences. In 2023, we launched our first two products reaching $1 billion in deposits and over $700 million in loans, all before Jenius Bank's first anniversary. We don't plan to slow down, with ambitious growth plans and the capital necessary to execute a multi-year strategic plan. We have a start-up mindset paired with SMBC Group's 400 years of history. SMBC Group has more than 150 offices and 86,000 employees worldwide in nearly 40 countries and is committed to creating new business to better serve customers in the rapidly evolving digital environment. Join us on the journey that has caught the attention of the Banking Dive, and more to reinvent banking where smarter banking translates to a richer life.
SUMMARY: SMBC MANUBANK is looking for a Senior Mac and Windows Support Engineer with banking or financial industry backgrounds, and a deep passion for solving technical and business problems. This Engineer will be the point of contact for Mac and Windows system deployment and support for the entire organization. As part of the Information Technology team, this resource will utilize a wide range of technologies and best practices, combined with a deep knowledge of the bank's standards and security requirements, to provide top-notch customer support.
PRINCIPAL DUTIES & RESPONSIBILITIES: - Build Mac and Windows system deployment standards
- Develop new documentation, support processes, and standard operating procedures for Mac and Windows systems
- Install, configure, and support hardware and software on Mac and Windows devices
- Provide support for all Mac Laptops and Windows PCs for the enterprise environment
- Implement, operate, and maintain software distribution and end-point client administration tools through Jamf Pro and Microsoft Configuration Manager
- Utilize Jamf Pro and Microsoft Configuration Manager to ensure a standard version level of MacOS, Windows OS, and applications across all devices
- Work with business partners and vendor support contacts to resolve day-to-day deployment environment-related issues
- Align solutions with the existing technology stack to provide seamless delivery
- Other duties as assigned
POSITION SPECIFICATIONS: - Bachelor's or Associate degree in Information Systems/Technology or related field
- 3+ years' experience supporting diverse IT systems, processes, or capabilities
- 3+ years Apple/Mac OS deployment, troubleshooting, and support
- 3+ years Windows OS deployment, troubleshooting, and support
- Minimum 2 years of Jamf experience
- Experience implementing Jamf, setting up new instances, setting it up in the cloud, ensuring Jamf is meeting global policies
- Solid understanding of Jamf Protect and related security configurations
- Experience with scripting in one or more languages (Bash, Perl, Python, AppleScript, PowerShell)
- Good knowledge/understanding of networking fundamentals (VLANS, Switch accesses, configuration, etc.)
- Familiarity with vulnerability management security tools
- Experience utilizing and maintaining enterprise management systems such as CrowdStrike, Microsoft Configuration Manager, and Active Directory
- Familiarity with issue/ticket tracking systems
- Quick learner with a mindset to adopt newer technologies in the field with POCs
- Excellent written and verbal communication and interpersonal skills; able to effectively collaborate with technical and business partners
- Industry certifications are a plus
EOE STATEMENT SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at .
CCPA DISCLOSURE Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at . Persons with disabilities may contact our Customer Contact Center toll-free at to request the information in this Notice in an alternative format.