Date Posted: 03/14/2025
Hiring Organization: Rose International
Position Number: 479701
Job Title: Collections Specialist
Job Location: Tempe, AZ, USA, 85281
Work Model: Hybrid
Shift: Monday thru Thursday 8:00am to 5:00pm or 11:00am to 8:00pm Friday 7:00am to 4:00pm Every other Saturday 6am to 11am Hybrid (1 days a week remote)
Employment Type: Temp to Hire
Estimated Duration (In months): 18
Min Hourly Rate ($): 19.00
Max Hourly Rate ($): 19.00
Must Have Skills/Attributes: Call Center, Collections
Job Description
Only qualified Collections Specialist candidates located near the Tempe, AZ area to be considered due to the position requiring an onsite presence
Required Education:
High School diploma or equivalent
Qualifications
2 years of previous Collections and call center experience
Excellent written and verbal communication skills, including telephone skills
Excellent interpersonal skills
Strong decision making and problem-solving ability
Ability to work with others
Demonstrated proficiency in basic computer applications, such as MS Office products
Responsibilities
Collect assigned accounts to a minimum efficiency of 95% or better.
Meet or exceed performance expectations for collection efforts based upon individual goals and objectives, e.g., minimum contacts per day, repossession inventory, past due budget.
Process customer drafts, fee waivers, Right to Cure and other deferrals on accounts based on written policy guidelines.
Order updated credit bureau reports or initiate the skip tracing process in accordance with established guidelines.
Document all collections efforts in accordance with established procedures.
Process customers payments through electronic draft.
Communicate regularly with management regarding the status of problem accounts.
Perform general customer service duties.
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.