Senior IT Training Specialist

EOE Statement
Key Concepts Knowledgebase is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), reproductive health decisions, marital status, personal appearance, matriculation, political affiliation, credit information, employment status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, homeless status, or any other status protected by federal, state, or local laws.

Description

Key Concepts is looking for a candidate that can support our IT training program. The successful candidate should possesses a high degree of proficiency with Microsoft Office programs, particularly Excel, PowerPoint, Word. Must be Goal and Deadline-Oriented, have Multi-tasking, Scheduling, Process driven, Professional, Attention to Detail, Organization skills. Must be Dependable/Reliable and Adaptable/Flexible.

This position requires the skills of training, coordination, and technical support.

Position Requirements

Main Duties

• Assist with the NIH Training Program on behalf of NIH CIT.
  • Create, update and maintain training material for use during on-site, local off-site locations, and virtually.
    • For above core software: Test and create training materials as requested. Maintain 508 compliance.
    • For standard software: Test, create, update and maintain training materials as needed. Maintain 508 compliance.
    • For standard hardware: Test, create, update and maintain training materials as needed. Maintain 508 compliance.
  • Training Materials include but are not limited to:
    • PowerPoint Presentations, 508 compliant handouts, and 508 compliant videos.
• Present and moderate training sessions onsite and virtually as tasked.
• Track and report training scheduled and/or completed.
• Provide Executive Leadership and Secretary's office group training as requested.
• Provide support in planning and creating In-House Documentation of processes, as needed.
• Weekly and Monthly Reporting and Data Analytics on Training as tasked.
• Ability to stay up to date on new and existing features for standard software at NIH.
• Keep and report data on completed courses, absences, issues etc.
• Observe and evaluate results of training programs
• Determine overall effectiveness of programs and make improvements
• Produce training schedules and classroom agenda
• Determine course content according to objectives
• Prepare training material (presentations, worksheets etc.)
• Execute training sessions, webinars, workshops etc. in groups or individually
• Arrange for and conduct on-site training when needed

Required Skills

• Must have great communication and user training skills
• Proven experience as technical trainer
• Knowledge of modern training techniques and tools in technical subjects
• Experience in designing technical course content
• Ability to address training needs with complete courses
• Working knowledge in MS Office (especially PowerPoint)
• Outstanding communication skills and comfortable speaking to crowds
• Excellent organizational and time-management abilities

Preferred Working Knowledge Applications/Skills:

• NIH experience
• ITIL Foundations V4 training
• Degree in a relevant technical field
• Certification such as CTT+ (Certified Technical Trainer) is a strong asset
• Windows 10/MAC OS High Sierra or newer
• Microsoft Office O365
• BMC Remedy
• VTC Software and Equipment
• Adobe Creative Suite
• Camtasia
• Cisco Jabber
• Adobe Acrobat DC Pro
• Active Directory
• VPN/Citrix/VDI
• Remote Support Tools
  • Windows Remote Assistance
  • DameWare
  • Utility Server

Full-Time/Part-Time
Full-Time

Position
IT Technical Trainer

Location
Bethesda

This position is currently accepting applications.