Senior IT Support Technician

Salary : $78,077.26 - $99,648.57 Annually
Location : Medford, OR
Job Type: Full-Time (with benefits)
Job Number: 4-01
Department: Innovation & Technology
Opening Date: 03/24/2025
Closing Date: Continuous
Bargaining Unit: Non-Represented & Management

Summary
Discover Medford : Employment, Applicant Support, and Benefits within Our Vibrant City

This position is open until filled with a first review date scheduled for Tuesday , April 1st. Priority will be given to candidates who submit their application
on or before Monday, March 31st, at 11:59 p.m. Pacific Time.
Are you a tech enthusiast who loves solving problems and keeping systems running seamlessly? Join us as a Senior IT Support Technician, where you'll play a key role in ensuring the smooth operation of hardware, software, and VOIP systems. You'll install, modify, and repair technology to keep our City facilities connected and running efficiently. Beyond troubleshooting, you'll empower users by providing expert technical assistance, training, and clear documentation that makes complex systems easy to understand.

If you're a problem-solver with a passion for technology and leadership, this is your chance to make an impact in a dynamic, fast-paced environment.
Apply today and be part of a team driving innovation and excellence.
Required Education and Experience :
•  Graduation from high school or GED equivalent; and
•  Four (4) years of experience with database development and management including one year of supervisory or leadership experience.
•  Bachelor's degree in computer science, or other specific area of study as deemed applicable may substitute for two (2) years of experience.
•  Associate's degree in computer science may substitute for one (1) year of experience. Preferred Qualifications :
•  Bachelor's degree in computer science or associated field.
Available Schedule:
•  8 hours daily, Monday - Friday Compensation & Information on Benefits
This position is part of the Non-Represented employee group.

Learn more about our benefits HERE .
The anticipated hiring range for the Senior IT Support Technician position is $37.54 (first step) to $39.41 or $41.38 (second or third step). The City of Medford determines starting pay based on an evaluation of relevant education, experience, andqualifications as provided by the applicant in their application materials, alongside others who perform work of comparable character consistent with the Oregon Equal Pay Act. Six steps are included in this salary range, allowing opportunity for annual movement through the steps.

Healthcare Benefits :
•  Medical, vision and dental benefits for employee and family, paid at 100% by the City with the opportunity to buy-up to a lower deductible plan
•  Life and Accidental Death and Dismemberment insurance - policy value of $50,000 paid by the City
•  Long-term disability insurance provided by the City
•  Health Reimbursement Account (HRA-VEBA) contributions provided by the City Retirement Benefits :
•  Oregon Public Employee Retirement System (PERS) lifetime pension after retirement at no cost to employee
•  PERS is 100% fully paid as the City pays both the employer and the employee's (6%) contributions
•  Deferred Compensation retirement plan (Section 457 Plan) for employee's retirement planning Additional Benefits :
•  Paid vacation, sick leave, and holidays
•  Employee Assistance Program (EAP)
•  The City's Wellness Program promotes physical, social, emotional, intellectual, financial and environmental wellness with various goals and challenges to participate in throughout the year. Employees may qualify for wellness incentives by completing milestones set within the program up to $200 annually
•  Access to the City's fully equipped fitness center 24/7 Examples of Job Duties

Essential Functions of the Position:
•  Supervises staff, including assigning work, scheduling, providing guidance, employee development, hiring, disciplinary recommendations, etc.
•  Responsible for conducting performance management reviews and evaluations of direct reports.
•  Verifies and approves employees' scheduled hours, time off, and overtime; provides hours to the payroll department for timely processing.
•  Installs, configures and implements new software and new hardware as required.
•  Manages on-boarding and off-boarding process of users, assist with Active Directory, Office 365 console, and VOIP user account maintenance.
•  Plans, researches, and purchases hardware and software applications based on the needs of the users. Coordinate the deployment of hardware and software with service desk staff and users.
•  Upgrades and maintains computers, components, and peripherals including tests, diagnoses, and repairs.
•  Provides end user support for all systems and software, including but not limited to: Conducting periodic training; assisting users with understanding and using computer software, tools, and services; troubleshooting and assisting users with computer software and hardware issues. Other Functions of the Position:
•  Ensuring positive customer service through professional and courteous behavior and creative problem resolution.
•  Creates documentation for procedures and knowledgebase systems and is able to develop clear computer application instructions and organized procedures.
•  Creates customized reports, assists with the collection of data, and develops and maintains documentation for other staff.
•  Ensures adequate cross-training.
•  Upholds the values of the organization and has strong customer service orientation.
•  Handles job stress and interacts effectively with others in the workplace.
•  Fosters an environment that embraces diversity, integrity, trust, and respect.
•  Is an integral team player, which involves flexibility, cooperation, and communication.
•  Performs other related projects and duties as assigned.
•  Demonstrates regular, reliable, and punctual attendance. Competencies:
Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty. They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization.
Team Player - Effective performers create and maintain functional work units. They understand the human dynamics of team formation and maintenance. They formulate team roles and actively recruit and select to build effective workgroups. They develop and communicate clear team goals and roles and provide the level of guidance and management appropriate to the circumstances. They reward team behavior and foster a team atmosphere in the workplace.
Communicativeness - Effective performers recognize the essential value of continuous information exchange. They actively seek information from a variety of sources and disseminate it in a variety of ways. They use modern technologies to access and circulate information. They take responsibility for ensuring that their peers and supervisors have the current and accurate information needed for success.
Customer Orientation - Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understanding regarding market trends.
Learning Agility - Effective performers continuously seek new knowledge. They are curious and want to know 'why'. They learn quickly and use new information effectively. They create and foster a culture of interest, curiosity, and learning.

Work Environment & Physical Demands: Performs work indoors in an office environment with regulated and minimal environmental conditions. This role involves significant amounts of time spent sitting at a desk, working on a computer. The noise level is typically moderate to medium. This environment may also include interactions with the public and occasional travel to multiple locations.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. This position requires extended periods of standing, walking, and sitting. Must be able to crouch, bend, stoop, twist, turn, and balance. The employee regularly operates various office equipment, including computers, printers, copy machines, calculators, and telephones. Good eyesight, hearing, and dexterity are required.
Supplemental Information
IMPORTANT (Please read):

•  It is important your application shows all the relevant experience you possess.
•  Applications may be rejected if incomplete.
•  Resumes will not be accepted in lieu of an online application; an application will be considered incomplete with a "see resume" response.
•  Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience as we compare applicants. How to Apply:
•  Applications are only accepted online and must be received by the posted closing date/time click apply for full job details