About the Role We're seeking an IT Operations/Systems Engineer to optimize our IT service delivery, infrastructure reliability, and employee lifecycle processes. You'll bridge technical expertise with operational excellence to drive efficiency, security, and exceptional end-user experiences in our dynamic environment.
Key Responsibilities Infrastructure & Asset Management
- Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software
- Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation)
- Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems
Operations & Technical Support
- Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS)
- Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack)
- Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus)
Employee Lifecycle & Security
- Automate onboarding/offboarding workflows (account provisioning, access controls)
- Partner with HR/InfoSec to enforce IAM policies and compliance standards
Continuous Improvement
- Develop IT operational playbooks and knowledge base documentation
- Optimize vendor management for procurement and SLAs
What You Bring Required:- 7+ years in IT operations/systems engineering
- Expertise in:
Hyper-V virtualization & PowerShell automation
ITSM platforms (ServiceNow/Jira/Slack)
Windows/macOS administration & networking
Scripting (Python/PowerShell)
- ITIL v4 certification (preferred)
- Strong problem-solving and cross-functional collaboration skills
Bonus Qualifications:- Gaming studio IT experience
- Cloud platforms (AWS/Azure)
- Observability tools (Elasticsearch, Grafana, Prometheus)
Why Join Us?- Own impactful initiatives in a scaling IT environment
- Work with cutting-edge tech ( DevOps, virtualization)
- Collaborative culture with global exposure