Senior IT Help Desk Technician with Security Clearance

Position Title: IT Help Desk Technician Location: Aberdeen, Maryland Employment: Full-Time (MUST BE A U.S. CITIZEN). Experience: 5 years' experience providing enterprise service desk support in an IT environment; usage of automated ticketing tool; and diagnosing and resolving complex customer IT issues. Security Clearance: SECRET Required Education and Certifications:
• High School Diploma (Relevant Education can be substituted for experience)

• 8570.01 IAT-II certification required (e.g. Security+CE or equivalent)

• ITIL Foundation strongly desired Scope:
As part of an on-site Customer Support Team, provide help desk support to the Army Test and Evaluation Command (ATEC) HQ and Aberdeen Test Center (ATC) at Aberdeen Proving Ground, MD. Job Description:
Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel. Duties and Responsibilities:

• Deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers, configuring IT hardware to resolve problems

• Installing/configuring operating system images and specialty software on customer devices

• Documenting activities using Trouble Ticket automated software (e.g., BMC Track-IT)

• Performing backup and restore of software and data on client compute devices

• Trouble shooting and resolving client network and wireless issues

• Testing, analysis and repair of computer system hardware and software malfunctions

• Deploy interoperable and integrated standard office automation desktop software

• Install, configure, troubleshoot, relocate, and repair desktops, peripheral devices, and printers

• Resolve desktop problems via Remote Control (Dameware or similar); add/delete accounts and reset passwords as needed

• Identify network problems impacting users and work with appropriate Tier II or III administrators

• Troubleshoot WIFI and GFE provided broadband devices and VPN connectivity

• Configure, diagnose, reimage, reload, utilize troubleshoot and repair all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services

• Utilize remote tools to connect to remote desktops. Applications include MCM

• Previous experience mitigating system vulnerabilities and patching (e.g. NESSUS) preferred

• Previous experience supporting a Test & Evaluation environment preferred