Who: We are
Mann Consulting, a leading IT consultancy providing innovative solutions to numerous businesses every year. Located in the vibrant San Francisco Bay Area, we specialize in help desk services, strategic planning, network support, onboarding/offboarding, systems automation, security, and more. We pride ourselves on being a stable, privately held, family-owned company for over three decades. You bring the technical expertise and a genuine eagerness to learn and assist others, and we offer you the resources, support, and a fantastic team to excel in your career.
Where: Our office is based in San Francisco. While many of our team members enjoy the flexibility of remote work, some positions may require office presence.
Job Description: Mann Consulting is expanding. We are searching for an experienced Senior IT Consultant with a focus on device management, looking for a full-time, salaried role with extensive opportunities for professional development and advancement. This role offers variety-no two days are the same. Our consultants tackle a diverse array of technical challenges that include strategic guidance, project implementation, network design, troubleshooting, and vendor management.
What we offer: We provide an extensive benefits package that includes 401K, profit-sharing, medical and dental plans, wellness programs, equipment purchase discounts, paid time off, commuter checks, monthly fitness reimbursement, and much more.
How to Apply: Please submit your resume and complete a brief assessment questionnaire.
Our Ideal Candidate: - 3-5 years of proven experience in an IT Technician or relevant role.
- Expertise in managing Apple devices with Jamf Pro.
- Preferred Jamf 400 Certification (or similar).
- Proficient in scripting languages such as Bash and Zsh.
- Experience in managing Windows devices using Intune.
- Preferred Microsoft MS-900 and MS-101 certifications (or similar).
- Proficient with PowerShell.
- Strong diagnostic and problem-solving skills.
- Excellent communication and interpersonal skills.
- Intermediate network troubleshooting abilities.
- Preferred Meraki ECMS 500-220 certification (or similar).
- Experience with vital IT tools such as Okta, Google Workspace, Jamf, Slack, Microsoft 365, Intune, and EntraID.
- A self-starter who can work independently and as a collaborative team member.
- Experience providing support across macOS, Windows, iOS, and Android devices.
- A willingness to embrace variety in responsibilities and projects.
Responsibilities: - Conduct regular preventative maintenance, manage onsite checklists, coordinate downtime with clients for major upgrades, and ensure all documentation for managed clients is up-to-date.
- Maintain effective communication within the team, work to provide a top-notch client experience promptly, identify new opportunities for major projects, and escalate issues as needed.
- Collaborate with the scheduling and administration team to meet client expectations, including travelling to client offices for routine visits and additional appointments.
- Assist in developing standards of care for client engagements.
- Supervise other associates or freelance consultants when required.