Job Title: Senior IT Club Implementation Services and Club Operations Support Manager
Job Summary:
The Senior IT Club Implementation Services and Club Operations Support Manager is responsible for overseeing the implementation, operational support, and lifecycle management (LCM) of all IT-related hardware and software systems deployed in BJ's Clubs and Gas Stations. This role plays a critical part in supporting new club openings, enhancing existing operations, ensuring system reliability, and managing technical teams.
Key Responsibilities:
Strategic Leadership & Implementation:
- Develop and implement IT strategies aligned with BJ's business objectives, particularly supporting new club openings and technology lifecycle management.
- Evaluate, select, install, and thoroughly test hardware and software solutions, ensuring they meet performance and operational standards.
- Lead and manage large-scale IT initiatives, coordinating internal and external project management resources to ensure timely and budget-conscious project completion.
Operational Management:
- Provide continuous (24x7) technical support for software and hardware issues, ensuring minimal downtime and optimal operational efficiency.
- Monitor system performance proactively, addressing and resolving issues swiftly to ensure smooth club operations.
Team Management & Development:
- Hire, train, mentor, and manage teams of technical professionals, fostering a culture of continuous learning and skill enhancement.
- Conduct regular performance reviews, providing constructive feedback, individual development plans, and guidance.
Cross-Functional Collaboration:
- Work closely with Sales Operations, Property Development, Logistics, Finance, Merchandising, Marketing, Legal, and other departments to analyze business requirements and implement appropriate technology solutions.
- Serve as a key liaison between IT and various business departments, ensuring clear communication and aligned goals.
Vendor Management:
- Negotiate effectively with vendors for optimal pricing, service levels, upgrades, and technology trade-ins.
- Maintain and develop productive vendor relationships, evaluating vendor performance regularly.
Compliance & Governance:
- Contribute to the development, implementation, and monitoring of Sarbanes-Oxley (SOX) and PCI compliance controls, ensuring adherence and regulatory compliance.
- Provide clear leadership on IT governance processes, including change management and internal controls.
Budget Management:
- Provide input on capital and expense budgets, aligning financial planning with strategic business and operational goals.
- Monitor and manage resource allocation, ensuring financial accountability and efficient use of resources.
Innovation & Continuous Improvement:
- Stay informed on industry trends and emerging technologies, recommending improvements to strategies and system architecture based on market advancements.
- Drive continuous improvement and innovation within club systems operations, recommending strategic enhancements for operational excellence.
Qualifications:
- Bachelor's Degree in Information Technology, Computer Science, or a related discipline required.
- 7-10 years of experience in IT management, with proven leadership in retail technology implementation, support, and lifecycle management.
- Strong experience managing technical teams and large-scale IT projects.
- Demonstrated expertise with SOX, PCI compliance, and IT governance.
- Excellent communication, problem-solving, and negotiation skills.
Preferred Qualifications:
- Experience with retail systems, including POS, inventory management, membership systems, and peripherals (workstations, printers, cameras, RF terminals, scales, time-clocks).
- Familiarity with hardware and software vendors commonly utilized in retail club environments.
Working Conditions:
- Full-time position with potential after-hours support required for operational issues.
- Hybrid role balancing remote work with on-site presence as necessary for club openings, system deployments, and ongoing support.