Senior Infrastructure Lead/Manager with Security Clearance

Insight Global is actively hiring a Lead Infrastructure Operations Manager to support a large DISA Program onsite in Alexandria Virginia. The selected candidate will work as the Infrastructure Operations Manager for a 24x7x365 environment with a 20 person team consisting of helpdesk analyst - Senior Engineers/SMEs. Candidates should come from a strong systems and network background, understand development and DevOps; but have transitioned into a Lead or Management role. One big priority for the team is becoming much more mature in Agile, so candidates leading these types of initiatives would be a huge plus. Minimum job requirements and experience include:
Qualifications

• SECRET clearance OR Top Secret Clearance

• Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.

• Minimum of 10 years of experience in IT operations, with at least 4 years in a leadership role overseeing IT infrastructure and support services.

• IAT LEVEL 2 REQUIRED
• Proven experience in IT infrastructure strategic planning and development, project management, and policy development.

• Expertise in IT systems, networking, hardware, and software, including administration and management.

• Strong understanding of ITIL practices, ITSM, and service delivery.

• Experience with cybersecurity frameworks and regulatory compliance requirements relevant to IT operations.

• Highly proficient in cloud computing environments (AWS, Azure) and managing hybrid infrastructure models.

• Exceptional leadership skills with the ability to manage and develop a high-performing IT team.

• Strong critical thinking and decision-making skills with a focus on building scalable and innovative IT operations.

• Excellent written and verbal communication skills, capable of effectively articulating technology concepts to non-technical stakeholders.

• Relevant certifications (e.g., ITIL, CISSP, PMP, etc.) are highly desirable. Day to Day: - Experience leading and oversee IT operations and ensuring the infrastructure is reliable, secure, efficient, and aligned with program/Mission goals. - Experience leading the continuous operation of critical systems, managing a team of IT professionals, and collaborating with various DevOps Teams to support and implement technology solutions that drive organizational success. Key Responsibilities

• Provide leadership and direction to the IT operations team, ensuring high-quality service delivery and support for internal and external stakeholders.

• Develop and implement IT policies and best practice guides for the organization.

• Oversee the management of IT service support (including helpdesk) and infrastructure (networks, servers, databases, and cloud systems).

• Ensure continuous delivery and operation of IT services through oversight of service level agreements (SLAs) and use of IT service management (ITSM) methodologies.

• Lead IT infrastructure planning, development, and operations, including capacity planning and IT business continuity planning.

• Manage IT assets, including the procurement, deployment, monitoring, maintenance, upgrading, and disposal of IT infrastructure across the organization.

• Foster a culture of continuous improvement and innovation within the team.
• Establish and maintain robust cybersecurity measures in collaboration with information security team to safeguard information against unauthorized access and cyber threats.

• Provide direction and support for IT solutions that enhance mission-critical business operations.

• Prepare and maintain documentation of IT systems operations processes, procedures, and configuration.

• Ensure the creation and implementation of a disaster recovery and business continuity plan.

• Manage IT staff by recruiting, training and coaching employees, communicating job expectations, and appraising their performance. Insight Global expects to pay 180 - 225K for this candidate based on the candidate years of experience, Clearance Level, and Certifications.