Senior Information Technology Support Associate

Sr. Information Technology Support Associate provide frontline IT support, troubleshoot technical issues, and manage system operations in a remote Microsoft-based environment. This role offers the opportunity to work with cutting-edge technology, support cross-functional teams, and contribute to a fast-paced, problem-solving culture. Duties may include: Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support to internal and/or external customers. Diagnoses reported hardware, software, and network problems; resolves problems or contracts additional technical support as necessary. Maintains network diagrams and circuit records, maintains trouble logs, instructs users in the use of computers. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming. Education and Experience Required: Bachelor's degree from an accredited institute in area applicable to the position and 2 years of relevant experience -or- 4 years of additional experience, in lieu of degree making 6 years of relevant experience 0 years of experience needed with Masters Degree 0-6 years related experience Security Clearance: Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed IC-CAP provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status.