Senior Information Technology Program Manager with Security Clearance

Job Title: Senior Information Technology Program Manager -5812 Job Location: Huntsville, AL 35898 Job Salary: $160,000-$180,000 Job Summary Galapagos Federal Systems, LLC is looking for a Senior IT Program Manager who will provide hands-on leadership for a government contract, overseeing the successful execution of IT tasks while ensuring compliance with contractual requirements and customer objectives. This role involves direct engagement with stakeholders, managing program scope, schedule, budget, performance, and driving technical and operational efficiencies. The Senior IT Program Manager will lead and mentor teams, resolve challenges, and implement best practices to optimize performance. This position requires a proactive, solution-oriented leader with a strong background in IT project execution, government contracting, and stakeholder management. To be considered for this role, candidates must have a strong understanding of computer software and hardware systems, excellent problem-solving skills, and a commitment to providing exceptional customer service. Additionally, a successful leader in this position must be very "hands-on" with the mission, strongly engaged with the customer and team, and be extremely proactive in their approach to service delivery. Skills / Experience Required Senior IT Program Manager Skills and Experience: Active Secret Clearance 15+ years of experience as Senior IT Program Manager Ensure customer expectations are met, and staff performance aligns with contract requirements Manage urgent and complex support issues, identify root causes, and communicate resolutions to customers Oversee staff activities, create training materials, and manage work schedules Maintain service quality and personnel standards in line with performance and budget requirements Implement a system for handling customer complaints and corrective actions Coordinate service planning and delivery with the Technical Point of Contact (TPOC) Provide regular performance updates to the TPOC Attend scheduled project reviews and progress meetings Alert the TPOC to service delays or issues Ensure Enterprise-impacting work follows Change Management procedures and Redstone Arsenal policy Oversee daily operations and maintenance of the Mission Support Desk Monitor and maintain acceptable call wait times per contract standards Submit IT policy improvement recommendations as requested Develop and manage deployment plans with required tools and methods Track and report performance metrics against PRS and QCP standards Oversee deployment of computer hardware in line with TPOC guidance Ensure deployed hardware is fully functional Perform additional duties as assigned Education / Certifications Master's degree from an accredited college or university in Computer Science, Cyber Security, Information Technology, Software Engineering, Information Systems, Computer Engineering, Mathematics, or Engineering Bachelor's degree in one of these fields may be substituted with an additional ten years of relevant experience managing IT programs within the federal sector Project Management Professional (PMP) Knowledge of various software platforms including Windows, Microsoft Office, Trellix HBSS/ESS, Horizon VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory Benefits Medical, dental, vision, disability, and life insurance Flexible Spending Accounts 401(k) PTO Paid Parental leave Tuition reimbursement Paid federal holidays Security Clearance Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information. Physical Requirements Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary. Company Summary Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services. Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer. Our service commitment is simple - "Quality IT Solutions On Time & On Budget." Company Employment Statement Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.