Senior Helpdesk Specialist

Job Title: Help Desk Specialist - Senior

Location(s): MD: State Highway Administration (Baltimore) Hours: Regular Full-Time

Salary Range:

Min $30,000 - Max $45,000

What you will be doing:

Duties: Monitor and coordinate all data system operations, including security procedures, and liaison with end users. Ensure that necessary system backups are performed and storage and rotation of backups is accomplished. Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system expansion. Assist managers to monitor and comply with State data security requirements. Coordinate software development, user training, network management and minor installation and repair of equipment.

Primary Responsibilities

• Assist the desktop staff with daily end-user support, including replacement and imaging of computers, laptops, thin clients and tablets.
• Work with the assigned lead for all desktop-related projects to assist in user testing. Identify and document all applications and software to be tested, work with end users in specifically identified offices to ensure testing is completed and results are documented and shared. Provide input and recommendations as to deployment and scheduling. Assist with other members of desktop staff to deploy new or upgrade additions to present specifications.
• Installation and troubleshooting of printers, plotters and copiers.
• Review existing procedures to assist in developing new IT solutions, which would improve productivity and end-user workflow.
• Attend and participate in desktop support staff meetings, or other meetings within MDOT SHA as a representative of the desktop team, as required.

Position Requirements

Minimum Requirements:

At least two (2) years of experience in the following technical areas:

• Prior senior level experience in each Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.
• Prior senior experience using service desk software (opening, documenting, closing, follow up on service calls).
• Prior senior level experience troubleshooting, repairing, installing, upgrading and reconfiguring each of the following items: PCs, laptops, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners and copiers.
• Prior experience using Email/ Scheduling: Microsoft Outlook 2013, 2016.
• Prior experience with Active Directory including troubleshooting PC and Microsoft hardware or software.
• Prior experience installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365.
• Prior experience installing and configuring server operating systems: Windows 2012.
• Prior experience installing and configuring Microsoft Active Directory services.

Education:

• Associate's degree from an accredited college or university in Computer Science, Information Systems, Business or other related technical discipline.
• A Bachelor's Degree in one of the above disciplines equals one year specialized and two (2) years general experience.

An additional year of specialized experience may be substituted for the required education.

Knowledge/Skills:

General Experience: Two (2) years of experience in a computer-related field.

Specialized Experience: One (1) year of experience administering multi user, shared processor systems and data communications networks

Physical Demands

This is largely a sedentary role; however, some filing is required. The ability to move files, open filing cabinets, and bend or stand as necessary would be required.

Why JASINT

At JASINT, we proudly boast a "together we can" attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels, and that's why we are seeking you.

We understand and respect the dedication and sacrifice required to serve our nation's greatest efforts, and our commitment, in turn, is to Support You.

JASINT cares about your work-life balance and offers competitive benefits to help you at every stage of your personal and professional life by providing the following: Retirement/401k with an employer match, employer-paid health, dental, vision for employees, flexible spending accounts (HSA/FSA), company partially funded HSA, STD/LTD, professional development, tuition and certification reimbursement, spot award recognition, PTO, Floating Holidays.

JASINT offers internal and external referral bonuses for all cleared exceptional talent we hire. Friends of yours are friends of JASINT.

JASINT provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify, please visit dhs.gov/e-verify.