Are you tired of:- Not being appreciated for the work you do by your customers?
- Doing dead end tasks that don't allow you to grow?
- Dreading going to work today to just earn a paycheck?
- Having your workday drag on all day?
- Wishing you had a job that offered a personal life?
Are you a high-energy eager Geeky Techie kind of person who loves resolving client issues and being their hero? Do you thrive in fast paced environments where you are the "Go-To" person for those having all sort of IT issues? DivergeIT may be the right play for you, especially if you also want to learn cool new stuff on a daily basis.
What will you be doing? You will be the escalation point for a team of technicians of varied skillsets and experience. These technicians provide remote support to clients who possess both Windows and Apple environments. You will be working with the latest Office 365 and Cloud-based network technologies across multiple client environments.
Who are we looking for? Certified Technicians (MDAA strongly preferred).
The ideal candidate must demonstrate current knowledge of Microsoft Windows 10/11, Office products, Microsoft 365 (Admin portal), Azure (Entra), Intune (Endpoint Manager), and MACs up to Catalina (v15). You must also be fully versed in the Office 365 suite of products to include Outlook, SharePoint, and Teams setup on both PCs, MACs and mobile devices. You must have a solid foundation in troubleshooting user desktop issues concerning network connectivity, email, printers, and user account permissions. Regardless of what you know, this position will challenge you to quickly learn how to support a wide variety of productivity and Line of Business applications that our clients use to run their businesses.
We are DivergeIT, a team of dedicated professionals that provide Information Technology Services for multiple clients in the Greater Los Angeles Area and across the nation. We strive to create a diverse work environment that allows you to learn new skills and master the ones you have, while allowing you to separate your work life from your personal life. Every day will present new challenges to expand your technical skills. If you're motivated and interested in advancing your knowledge at light speed, apply now to become part of the growing force known as DivergeIT.
Experience Required: 5+ Years IT Technical Support in Windows and MAC environments.
Local Candidates Only: Preferably in greater Torrance, CA area.
Preferred Current Certifications (within past 3-5 years): Windows MDAA - Modern Desktop Administrator Associate
Apple Certified Support Professional (ASCP)
Apple Certified Associate - Mac Integration Basics
Pay: $32.00 - $34.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Microsoft Intune: 5 years (Preferred)
- Microsoft 365: 5 years (Preferred)
- Azure: 5 years (Preferred)
Work Location: Hybrid