This in an ONSITE role in TRUMBULL, CT
Must have some MSP experience
Looking for a mid-level who is smart and capable
Must have excellent comm skills
White glove service is a must, supporting high-end clients
- Resolve situations with VIP clients (white glove experience)
- Troubleshoot and resolve critical server, network, and lines of business incidents
- Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
- Office 365 / Azure / AWS
- Cisco
- Microsoft Exchange Server/Exchange Online
- Remote access technologies, including RDS and VPN
- Peripheral device support, including network printers, scanners, monitors & UPS devices.
- WAN devices
- Hypervisors, SAN, NAS
- Wireless controllers and access points, routers, firewalls, and network switches
- Resolve escalated issues from the L1 and L2 team members
- Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc.
- Mentor team members on technology
- Collaborate with other departments to solve complex issues
- Tasks assigned by the Director of Service Desk.
MUST HAVE:
• High School diploma, Bachelor's Degree a plus
• Minimum of 7 years work experience in a Help Desk role
• Previous MSP experience
• CompTIA A+/Network+ or equivalent experience
• MCSA or equivalent experience
• Complete technical understanding and expertise in the following:
• Public and private DNS functionality
• Mail flow diagnostics
• VPN support and configuration
• File server support and configuration
• RDS environment support