Senior Global Programs Manager

Senior Global Programs Manager

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Senior Global Programs Manager

Job Profile Title
Advisor International Programs Senior

Job Description Summary
Reporting to the Associate Director, the Senior Global Programs Manager plays a key role in administering undergraduate education abroad opportunities for academic credit at the University of Pennsylvania. This position maintains a study abroad advising portfolio, primarily specializing in global opportunities for engineering and nursing students, along with additional regional areas of focus as needed. This position also manages Penn's summer term for academic credit, which is launching in its pilot year in summer 2025. Over time, Penn's summer term for academic credit will integrate into the overall study abroad advising portfolio across all regions and disciplines. This position will be responsible for the smooth transition of systems and processes of the summer term pilot into the overall cycle for study abroad opportunities at Penn.

The Senior Global Programs Manager cultivates and maintains positive relationships with international partners, external stakeholders, and on-campus colleagues as relevant to the regional and programmatic portfolio. The Senior Global Programs Manager also serves in a leadership role among the study abroad programming team.

The SGPM supervises all Global Program Managers within the study abroad team, managing workload and delegating tasks as needed to ensure smooth operation of this body of work. The SGPM guides their respective team through various systems and processes related to the portfolio, including setting the annual advising schedule, leading pre-departure orientation planning and execution, managing the Global Correspondents program, managing the semester grade checks process, managing the semester petition process, and other cross-functional responsibilities as defined by the Associate Director.

The Senior Global Programs Manger acknowledges Penn Abroad's Core Values (located on our "About Us" webpage - ) as core tenets which guide our work, our shared workplace environment, and our contributions to the University of Pennsylvania. The Senior Global Programs Manager is expected to uphold these values individually, and to assist peers in upholding them collectively and among our team.

Job Description

Job Responsibilities
•  Supervise all Global Programs Managers within the study abroad team.
•  Lead the study abroad programming team in various processes, including establishing the annual advising schedule, planning and executing pre-departure orientations, managing the Global Correspondents program, managing the grade check process, managing the petition process, and other cross-functional responsibilities for the semester abroad team as defined by the Associate Director.
•  Advise Penn undergraduate students on available education abroad opportunities in individual and group sessions, ensuring compliance with the Penn Abroad and home school advising models, including providing pre-departure programming, administrative support, and post-experience programming students.
•  Manage Penn's summer study abroad term for academic credit, including all parts of its implementation through the summer 2025 pilot and in its integration into the overall study abroad portfolio of work thereafter.
•  Cultivate and maintain positive relationships with international partners, external stakeholders, and on-campus colleagues as relevant to regional and programmatic portfolio.
•  Represent Penn Abroad in various student outreach capacities throughout the academic year including promoting global opportunities at the annual Penn Abroad fair and during admitted students and new student events on campus.
•  Perform additional duties as assigned.
Qualifications
•  A bachelor's degree and 3-5 of experience in education abroad advising and/or program management, or equivalent combination of education and experience, are required. Master's degree preferred but not required.
•  Previous experience managing a team strongly preferred.
•  Previous experience in a study abroad office, or similar student services office, strongly preferred.
•  Demonstrated organizational skills, written and oral communication skills, and intercultural communication skills.
•  Commitment to student service and ability to work effectively with faculty, students, and university representatives from different cultural backgrounds.
•  Excellent judgement and ability to deal with difficult situations. Experience in crisis management.
•  Demonstrated ability to collaborate with faculty and professional staff of a large institution preferred but not required.
•  Willingness to travel domestically and internationally as needed, including being able to serve as a staff leader for the Penn Global Seminars (PGS) program at least once per academic year. Staff travel needs, including PGS staff leading , vary annually according to the needs of the Penn Abroad team.
•  Must be able to work occasional nights and weekends.
•  Experience with the Terra Dotta application management system strongly preferred.
•  Experience working, studying, or living abroad preferred but not required.
•  Proficiency in one or more languages other than English preferred but not required.
Application Requirement
•  A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.
Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Penn Global

Pay Range
$66,000.00 - $72,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
•   Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
•   Tuition : Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
•   Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
•   Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
•   Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home . click apply for full job details