Senior Event Manager

Job Details

Job Location
JW Marriott Turnberry Miami Resort & Spa - Aventura, FL

Job Category
Hospitality - Hotel

Description

Scope of Position

The Senior Event Manager prepares all event documentation and coordinates with Sales, property departments and clients to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events and ensures a seamless turnover from sales to service back to sales. The Senior Event Manager recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. He/she supports and acts on behalf of the Senior Director of Catering and Event in his/her absence. The Senior Event Manager serves as the event planners primary contact (following turnover) on property and is responsible for his/her experience.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• 3-5 years experience in event management at a luxury property preferred.
• Knowledge of CI-TY preferred.
• Proven organizational, interpersonal and communication skills.
• Possess sound strategic and tactical decision making skills.
• Knowledge of catering and events market.
• Knowledge of diverse events i.e. bar mitzvahs, corporate events, reunions, golf tournaments.
• Proven ability to handle complex group and social events.

Responsibilities

• Build and maintain close relationships with meeting and event planners, the Sales team, and all operating departments/resort management.
• Lead pre-event and post-event meetings for assigned groups.
• Identify operational challenges associated with his/her group and work with the property staff and client to solve these challenges and/or develop alternative solutions.
• Manage client budgets to maximize revenue and meet client needs.
• Manage group room blocks and meeting space for assigned groups.
• Up-sell products and services throughout the event process.
• Participate in client site inspections and assist with the sales process when necessary.
• Act as a liaison between field sales person and client throughout the event process (pre-event, event, and post-event).
• Forecast group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
• Review billing and payments with clients.
• Work closely with Accounting on pre/post event billing arrangements.
• Follow up with customer post-event.
• Greet customer during the event phase and hand-off to the Event Operations team for the execution details.
• Review comment cards and guest satisfaction results with associates.
• Coordinate and communicate verbally and in writing with client (internal and external) regarding event details.
• Maintain efficient use of function space and accurate function types in CI-TY.
• Maintain accurate housing/guest room pick-up information in CI-TY.
• Responsible for detailing all food, beverage, set-up, décor, entertainment, optional activities (on/off-site and), transportation, and other details related to files assigned.
• Communicate in writing (Event Orders, Event Resumes, e-mails) and verbally with all operating departments to ensure the highest quality of execution at all times.
• Complete and ensure that all Event Orders, Event Resumes, and other paperwork, are accurate and distributed on a timely basis per established schedules.
• Attend all intra/inter-departmental meetings as assigned.
• Assist with potential clients (site-inspections/FAMs) as required.
• Assist the Senior Director of Catering & Events and Banquet Operations with budgets and forecasts.
• Inspect function space for physical appearance/maintenance needs and communicates with appropriate point of contact.
• Perform any other reasonable duties as required by management.

Education

• 4-year university degree preferred or equivalent experience in luxury hotels/resorts.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Ability to work with and understand financial information and data and basic arithmetic functions.

Physical Requirements

• Able to work in a fast paced environment.
• On a continuous basis, sit at a desk in front of a computer screen; intermittently twist to reach to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis.
• Physically fit in order to lift, pull and push items up to 50 pounds.
• Requires standing/walking/reaching and bending throughout shift.