Overview
Job Purpose Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism
The Senior Engineer - Enterprise Collaboration Message Transport candidate will provide expertise, second and third-line support duties for the team responsible for end-to-end delivery of all e-mail services and surrounding technologies of ICE, Inc. and subsidiary companies. This position requires excellent proficiency with Secure E-mail Gateways and an excellent understanding of e-mail security controls and knowledge of a range of enterprise tools and practices. Candidate should have strong knowledge of Exchange Online/M365 and Exchange 2016/2019 but will work closely with the Messaging team responsible for Exchange services to provide excellent mail services for ICE
Candidates must be self-starters and quick learners who are not afraid to ask questions. Performing in a high-pressure environment while resolving issues promptly is essential.
Responsibilities - Communicate clearly and collaborate with team members to work toward successful execution of tasks; Provide Out of Hours support on an On-Call roster/rotation basis
- Manage full life cycle of engineering projects; perform complex development work and provide recommendations to management on potential solutions to issues.
- Demonstrate a strong knowledge and understanding of development areas and how team contributions factor into overall health of the technology function
- Manage and resolve a variety of problems within their respective technology setting and provide solutions based on best practices and existing precedents
- Contribute to the team by managing projects and assisting other technical & product managers in the evaluation of product requirements for software applications; develop and review detailed specifications.
- Interact with team and management to resolve issues or inquiries related to development; improve processes and procedures where possible.
- Document pertinent details and graphical representations of systems and flows for historical reference and consumption by team members, other technical teams and management
- Document procedures for team member consumption
- Maintain system inventories
Knowledge and Experience - Bachelor's in Engineering, Computer Science, or related discipline
- 7+ years of experience
- Proven senior project member, taking on tasks allocated by Project leaders
- Excellent experience and knowledge with IaaS SEG's such as Proofpoint Email Security and Cisco IronPort
- Excellent experience and knowledge with Microsoft Email platforms; Exchange Online/M365 and Exchange 2016/2019/SE
- Strong understanding of E-mail security controls and how to apply them within the Enterprise. Experience of working with SPF, DKIM, DMARC, Anti-Spam, Anti-Malware and others
- Strong experience with management and scripting in PowerShell. Should be good at performing tasks from the command line and can write PowerShell scripts
- Experience with nix operating systems is a plus
- Strong experience with Active Directory, Group Policy, DNS and Load Balancers
- Experience with ADFS, Entra ID and SAML
- Experience with the management and optimization of Windows Server 2016/2019 in the Enterprise
- Experience with Virtual Machines and vendor appliances
- Strong troubleshooting skills and ability to pinpoint root-cause
- Experience/ familiarity with industry standard server engineering tools and practices
- Familiarity with Service-Now and Change/Incident Management practices.
- Experience in Company integrations during mergers and acquisitions
- Experience in the Financial Services industry is a plus
- Experience with Azure services and IaaS is a plus
- Knowledge of Google Workspace is a plus
Desirable Skills - Teamwork: Works well with teammates locally and at remote offices; shares knowledge and is seen as someone to go to for help; contributes to peer meetings
- Problem solving and decision making: Demonstrates a sense of urgency; takes ownership of problems and follows temporary fixes with permanent solution; finds creative solutions. Improves processes and introduces superior technology.
- Communication: Is clear and accurate in verbal and written communication; listens to peers and supports employees; follows directions and provides useful feedback
- Professionalism: Makes a positive impression in person, via phone, and electronically; models a 'can-do' attitude; embraces additional responsibility; refrains from office gossip or conflict; works extra hours as needed to ensure work is complete; adheres to corporate policy and encourages others to do the same.
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.